Menu for Great American Cookies - Midland, TX | Sirved

10/26/22 @ 11:35 am Midland Park Mall store, Midland Tx. If I could give no stars for customer service, I would! I am a Favor... Runner. My customer gave me an order that I tried to call in, knowing it would take at least 40 minutes to prepare. First, noone would answer the phone. So I drove to the mall to order in person and return to pick up and deliver to my customer. Yourfemale employee didn't even speak to me when I first walked up. She turned her back to me and walked away. Then when I told herI wanted to place an order and pick it up at 2:15, I was told that the decorator doesn?t come in until 2! I told her I wouldlike to go ahead and place the order, so she grabbed the order form and a pen and plopped it on the counter. Didn't say a word,just looked at me. I tried filling it out, then asked her if she was not able to take the order, because I had no idea what thecodes was n the form meant. She finally said, all I need is a name and contact number. I told her I was not happy with hercustomer service, wanted her name and the manager?s?she walked away again. I went to the register, where she was standing, andasked for her name, but she was silent and never made eye contact. I returned at 2:15 to get the order and hope to speak to thefemale?s supervisor, but the female would not give me any information at all. She only said that the decorator had not yetarrived. Finally, at 2:47, I was able to pick up my order. When I was shown the cookie, I saw that it was not as I ordered. Ihad shown the female my phone so that she could read what was to be written on it. It specifically said ?Happy Birthday,Sloan?. All that was written was SLOAN, no Happy Birthday. The decorator only spoke Spanish so I was not able to communicatewith her. I contacted my customer, who said to accept the order as it was. This was the most frustrating experience for me. Notonly was the clerk rude, but the wait time cost me 3.5 hours of work time that could have been used to run othe Read more

Loved your product at one time but now like a lot of other places today, ie McDonalds, BK, Pizza Hut, ect...never again because... of your so called woke practices. Sad ! Update, 6months later and no feedback, nothing! So I was right they dont give a shitt ! Read more

Wish I would of read the reviews on this place. Sat down to enjoy a cookie. Was rock hard and burnt. Went to show manager Carmen... and she just stared at me like she didn't understand me. The girl behind her yells, she doesn't understand or speak English. Iask the yelling girl, "May I please speak with the Manager." She replies, "Carmen is the manager!" Oh my lord. I tell theyelling girl, Can i have my cookies replace with fresh cookies, my cookies are hard. She translate to the manager carmen, whoreplies with, he already touched them. I let her know, I was not asking that she re-stock them but replace. Throw them away andgive me fresh ones. She is translating and Carmen is just looking clueless. I understand Great American Cookie is Franchised but"come on." A manager who can't understand or communicate with customer is just bad business practice. Read more

WORST CUSTOMER SERVICE. Manager Carmen speaks know English and can not communicate with Customers but is a MANAGER...OKAY. My... order was wrong in size and spelling, EVEN though it was written on a paper and drawn. GO figure. Every time you call, they hangup. This location trashes the Great American Cookies name. Read more

When you ask for a volleyball and this is the finished product you pick up.