Reviews for Dunkin' in Middle River, MD
My experience with this location is ?. The line is always long , there are ALWAYS SIDE CONVERSATIONS between the individual... taking the orders in drive through & someone they are working with so it confuses the customer if the person taking the order isspeaking to them or coworkers. Proceeds to pick up orders conversion still going on while taking the customer money.. there isno good morning? hello or nothing just give the money so you can get this order? No napkins ? No thank you or anything! Mythoughts and opinions are as follows not everyone is suitable for customer service employment so if you have a problem withdealing with the public with a wide variety of people , this isn?t the job for them! Read more
The food, coffee and tea is good when it's given to you correctly. Depending on who served you, the service is great. Atmosphere... isn't all that wonderful when you have to listen to employees arguing and cursing. Read more
i have been a regular to this dunkin for the past 5 years and have grown quite fond of all the employees of this place and i... always get me a matcha and or pumpkin spice/ coffee the regular employees know me until this recent manager who came to thewindow 10/08/22 while i was trying to redeem my free drink which i redeemed in-front of the cashier the new ?manager? was beingvery rude and basically tried to get me to come into the store after me stating that i was late for my job at this point. andthen after trying to redeem it infront of her again she started to basically refuse me. i showed her the expiration date whichwas until next month and still she continued to refuse my business. it?s been 2 weeks since then. i have other friends who arealso regulars there have similar situations and now don?t even wish to return which i?m contemplating as well if this is how thenew manager wishes to act towards her customers an employees from what i see i don?t believe this dunkin will flourish Read more
This was one of the worst experiences at this location. I had a half hour to get to work (which was right around the corner)... waited in line just to order for 15-18 minutes (it was me and a car at the speaker). After I said my order, they repeated itback and never told me how much it was, which you should cause not everyone uses credit card. Pulled up to the windown to findthe girl taking money texting on her phone, no wonder everything was super slow, she finished her text before even greeting me.When I received my drink the first time they put no whipped cream in it, told them then double checked the receipt, yes I didand also had to pay for it (shouldn't have to pay for it if the photo in the board shows the drink with it, hello falseadvertisement). When I got it back I put it in the holder and didnt touch it until I got in to work....where I found a hair init. No it wasn't mine as it was IN the coffee mixture. The whole time I was at dunkin took a total of 27 minutes. I have neverwaited that long, nor had this back of service. At least my sandwich I got was hot, correct and with no hair in it. Read more
I give this store one star, but if I could I would give it none, because the new management is horrible. I use to come to this... location every morning, simply because the service was amazing. The last few weeks have been horrible. The new person at thewindow is not courteous or pleasant at all. Money is miscounted and sometimes there is only one person on duty. I guess I haveto find a new Dunkin. Read more
The best first cup in town! The manager is always smiling polite and will to make your day better.
went to order on the app and clicked in walked in to make it faster. i got there the doors were locked. i called and the lady... had the biggest attitude with me and my issues. she said ?go through drive thru? the drive thru lane is wrapped around thebuilding and i don?t have time. but she didn?t care at all. she said ?well maybe you shouldn?t be running late?. one of theworst experiences i?ve had. Read more
Probably the worst dunkin donuts ever. The donuts are old but that's not even the bad part if you don't want to wait on ppl... don't work customer service is all I'm going to say he didn't give me proper donut I asked for mixed I got 2 of the 4 they hadout I was literally afraid to correct the guy that's how rude he was n that's if I did make out what he was saying he definitelydidn't want to be there. So seeing as I I literally work in the same shopping center I will not be back I drive to anotherdunkin donuts. Maybe focus on customer service instead of scrubbing a clean wall which was odd with help wanted signs all overno wonder. Honestly they couldn't handle my small order I will not be back. Read more