Reviews for Cold Stone Creamery in Miami Lakes, FL
Service was awful. The worker was on her phone while we were waiting on her to come to us. Then they were out of milk, which we... weren?t able to get any shakes, cookies and cream ice cream, which are my kids favorite, so that was a disappointment, and theyhad no more cones. Read more
Staff is rude, lacking, and reluctant to work? even when you place an online order. They cancel your order because they?ve run... out of 1 topping, out of the 4 you requested. You arrive and they can?t find your order. They don?t even call you to let youknow your order was canceled. Waste of time. No manager or supervisor found. Staff is just a bunch of kids. Read more
Always seems short of employees and the ones who are working don?t look like they want to work. Zero sense of urgency, I?m... currently in line and two parties before me have already walked out due to the wait. They close at midnight on the weekend butlast visit around 11:30pm when I arrived the employees were turning people away saying they were closed. I challenged thatresponse with the hours of operation listed and they said it?s because they have to clean up. They also never have waffle bowlsor cones ready or willing to make them. This Miami Lakes location will continue to get business no matter how horrible to visitexperience is, simply because the ice cream is great. Read more
Hadn?t been by here in so long and came by the other night, I understand it was a Friday night and it was packed but omg they... had such a mess in the counter right by the ice cream. So filthy! I walked out. Not bc I didn?t wanna wait in line but bc itlooked so dirty. Read more
Excelente product but service is horrible. The store inside was a mess. There were not waffle cones even dough they have... batter and and the machine. The employees doesn't care. There were almost any topping. I saw 6 employees and only 2 wereserving and the others were talking to each other. Read more
Wonder if the manager or owners have an idea of how bad this place is doing in terms of product and service. Only cash... transactions and no waffle cones. . That like a hamburger restaurant without buns, what a disappointment. It's visible in theemployees face that they don't want to be there... Read more
Always love to come here for a good ice cream treat. My only issue today is that there was just 1 person in the front and it... took longer than usual to get our order. But the ice cream was delicious as usual and the staff was friendly Read more
Wow I can?t believe this place 45 minutes to get some service, the place is a mess if it wasn?t that my daughter wanted some ice... cream I would have left long time ago. Read more