Reviews for Dunkin' in Miami Beach, FL
I gave a bad review here about a year ago because this Dunkin was awful. The customer service is so much better now. Every time... I?ve gone in for the past 6 months has been very pleasant. Thank you! Read more
The manager Olga customer service is horrible! She comes off as very rude and obnoxious!!! Find a new manager DD because your... manager sets the workplace culture; she's demonstrating extremely poor leadership with this attitude. Read more
Staff here really are great & full of personality! It?s in a unique location in terms of what?s going on with all the building... and construction at this location. A new building recently was constructed around and above the existing Dunkin? Donuts thatalso includes a rooftop movie theater. so at times, parking can be very limited with the construction vehicles, cement trucks,etc. as this project is still ongoing. Read more
never once in my entirety working at starbucks have i ever treated anyone the way they treated me within the first five seconds... of being there, extremely rude and dismissive, worst service i?ve ever endured. I?ve been gone from the states for a week now,just wanted a simple vanilla sweet cream cold brew. Didn?t even give me the correct drink. Read more
Whenever I come to dunkin it?s usually for the donuts and never the coffee. This time I wanted to try it and see for myself if... it was good or not. I ordered a cold brew with caramel drizzle and it was alright. Not my favorite but I would rather pay morefor Starbucks. The service was nice and quick. I got a free donut because It was National donut day. The donut was good asalways. I would give this a 7/10 Read more
So I placed an order for croissant with sausage egg and cheese paid for extra eggs and extra sausage hash brown s fresh off The... grill and a large apple juice to my dismay I received my order which only had a regular croissan'wich with sausage egg andcheese extra cold and hard hash browns with a bottle of zephyrhills water all my items were cold and hard instead of returningmy money or correcting the order they just left the order as is. I do not recommend this Dunkin donuts on Alton road I recommendthe dunkin' donuts on 41st Street instead. The service there is way better and items made fresh Read more
This updated rating is a bit overdue. So first off, let me say a thank you to the staff at Dunkin Donuts HQ's for actually... caring about their customers, and taking our issues seriously enough to respond back. When I wrote my complaint on Yelp, andcontacted the Dunkin Donuts office, the response was immediate. This is the response that I received on March 12, 2017: DearJeffrey, Thank you for taking the time to contact us about your experience at the Dunkin' Donuts restaurant in Miami Beach, FL .I am sorry that you had a bad experience and will alert the franchisee and our field operations team immediately to let themknow what happened. We have very high standards for guest satisfaction and I am sorry that the restaurant let you down. I hopeyou'll give Dunkin' Donuts another chance and come back again soon. Thanks again for taking time out of your day to let usknow. Rachel Support Center Coordinator Once again, a big thanks to Dunkin Donuts, and let's hope the one I visited in Miami,FL has turned things around. Read more
Terrible and unfriendly service! I have never seen so many people been treated so bad as in this location. Once you go there you... know why. The person who oversees this place should take care about that. Please read all the other reviews below and you knowwhats going on. Very bad for the dunkin brand. Read more