Reviews for The Honey Baked Ham Company in Miami, FL

- Pre-paid, pre-ordered, with a scheduled time and date. Way in advance. Had to wait 3+ hours in line. - The line wrapped... around, to the street, past the business next door. - Reach the counter and they say they don't have "my" order. Game me adifferent "unclaimed" order. - There were babies and elderly waiting, in the heat in the same situation. Said they were notaccepting walk in. But let people wait in line for +3hr without telling them, until they reached the counter and guess what?They got food anyway. So, prepaid and pre-order for what? To have my order be sold to somone else? They gave "compensation" forcomplaining. Was that compensation somone else's order? - I saw multiple people asking for Manager. No one ever came out tospeak. - Manager is supposed to speak to people. People were patient, despite everything. All they wanted, was to know ifeveryone in line was just to pick up, then why is there a +3hr wait?- no answer. - EMS had to be called for somone. After that,they started passing out water to people ???? Read more

I gave it ?no stars?. The following pictures reflect how I spent my day before thanksgiving after I prepaid online. 3 1/2... hours waiting to then find out that what I prepaid for was not available. ?Absolutely horrible.? A customer passed out in lineand rescue had to be contacted. The orders that were prepaid were not ready. They should have set up orders ahead of time inbags according to the order numbers assigned online. This way the items purchased would have been ready to just hand out tocustomers ahead of time. Staff could have used the appointment times selected by the customers and made things easier for thecustomers and themselves. Today Customers who prepaid were mixed with customers who had already paid ahead of time. Verydisorganized for the amount of customers who prepaid. Honey Baked Company made Recommendation on the website to pre-pay to makethings easier but this was a disaster. Not enough staff available knowing the amount of orders that were placed ahead of time.Staff was putting the orders together as we arrived to the register after a 3 1/2 hour wait. Later customers found out half theorder was not available. Unbelievable. Families were depending on items prepaid for thanksgiving. What a disappointment! Read more

I?m not going to rate their ham because they are the best but their pick up process is out of this world. I waited for more than... 2 hours, one of them was under the sun at 3pm. One lady fainted in front of us and no one from this place came to help her. Nowater was provided for people waiting at 80 degrees. Can Honey Baked Ham Company do something different in the future? Pleaseshow some respect for all these customers who support your business. Read more

Horrible. I used to always get this for the holidays in tampa. But welcome to Miami. There was a line going all the way to the... street just for prepaid orders. No organization. Rude security who wasn?t even doing his job. Left in the heat for Ham for twohours just to get told my order I placed 2-3 weeks in advance was not available. And they still charged me for it . I will neverreturn to honey baked ham, which saddens me after being a family staple for thanksgiving. Do not confirm orders if you don?thave enough. Read more

Day before Thanksgiving, these people sold more than they could handle and obviously that has caused chaos, please do due... diligence and have a LIMITED amount of orders allowed with no walk-ins. Pre-paid orders should have priority, otherwise why am Ipaying in advance? Security guards are armed and have bullet proof vests at a ham store???? They are also LOST, couldn't figureout how to organize the lines. Will never come back or recommend this place, woefully managed. Read more

Do not order from these people on Thanksgiving!! Even if you pay for your ham online they will make you wait outside in the... blistering heat for hours to pick up your already paid-for ham. People in the line were fighting amongst each other and this isnot the type of energy we should be around for Thanksgiving. Read more

I have waited a whole year to give this ONE STAR review, I wish I could give. -5 stars, this location is the utmost... disrespectful, dirty and disorganized place of food vending I have ever been to in my whole life. The disorganization isUNNECESSARY and avoidable, the way customers are treated like they are doing us a favor is ridiculous- it is such a shame for abrand name that anywhere else provides an outstanding product and customer service. The staff/management yells at you and doesnot CARE an ounce if you pre-ordered, pre-paid or God forbid DARED to walk in and expect to purchase something. With what theyspend in security and tattered tents, they could implement an organized system to expedite the shopping experience- but clearlythe staff in charge is not skilled in the ways of customer service, organization, selling food, bathing or simply speaking in anormal tone. AVOID THIS LOCATION - they DO NOT deserve your business. I prepaid my order and had an appointment at 4:30 PM toget it, it is 6:28 and I am still in line waiting for two hours next to a FOUL smelling dumpster. Disgusting ! Read more

I'd give zero stars is it would let me. I placed an online order 5 days ago for a Thanksgiving work lunch we were holding today.... I received an e-mail confirmation with an order number, confirmation of amount to be charged to my credit card and a note sayingit may be delivered as much as 20 minutes ahead of the scheduled delivery time (noon). Noon came and went, no delivery. Waited15 minutes before reaching out to the store. Automated answering with options, pressed for catering orders. After literally 30minutes, someone answered. I explained the issue and they asked to put me on hold. The phone immediately disconnected. Calledback and it rang busy, called again and back on eternal hold. Called the number on main company website for customer service.After 20 minutes on hold, a representative answered, but was unable to pull up my order since it was placed online. Sheapologized but referred me back to the store. She did fill out a customer concern form and advised someone would call. Stillwaiting. Have had no issues with the Ft. Lauderdale store placing catering orders in the past. However, the Miami store seemslike they don't have their act together. VERY Disappointed! I understand this is a busy time of the year, however, a simplephone call to say you couldn't honor the order or there was an issue would have been the professional thing to do. Instead, justignore your customers...not nice! Read more