Reviews for Pollo Tropical in Miami, FL
The staff at this location needs to be retrained or replaced. TERRIBLE service. This is not the first time I?ve had a negative... experience with this same person. The previous time she had a nasty attitude as well but I figured I?d try again, maybe she washaving a bad day. The woman at the drive-thru had an attitude the entire time from when I ordered (she was huffing and puffingIn the microphone like she?s annoyed that I?m ordering food) to when I received my food. Not only did she get the order wrong,she was debating me about what I ordered. She was not listening while I ordered and she wasn?t listening when she was trying todebate me. According to the receipt her name was Beatriz. She was maybe Dominican or South American. That lady should sincerelynever work in anything customer service. I will Never go back to this place. The food was mediocre. Not good enough to torturemyself again with the horrible service experience. Read more
The worst Pollo Tropical in all of Miami, you ask for an order and they serve you when they want, they never comply with the... Schedule. Today I made an order online and supposedly it should have been ready by 8:30 pm, I arrived at the place at 8:25 pmand at 9:15 pm they still hadn't started making my order, after protesting about my order, they started making it and no longerThey had chicken, imagine that Tropical Chicken without Chicken, so when I call the manager and he responds very hypocriticallythat he was going to give me a refund of the order. Well I do not recommend this Pollo Tropical at all and I do not think thereis much difference with the others. Read more
Great tasting chicken, very fresh at this location. These guys get a lil overflowed at certain times but the wait is worth it... and they work super hard to make it happen as fast as humanly possible. Manager's lead hand is a pro. Read more
Terrible service. Never fails. Missing items, wrong items, employees are either stoned out of their minds or just don't care to... simply do their jobs. They always seem lost... Food quality sucks. Everything is rushed, not the tastiest. Pathetic work ethic.Check out the quesadilla wrap, the cheese hasn't even melted lol. Read more
The churrasco trio is not worth the money. Nothing like what they advertise. The meat pieces were so small I would not call it... meat at all. Chicken was burnt and dry for dark meat. And the sausage was too spicy for me. Won't be buying again. Would notrecommend. The only good thing I got from my trip to PT was the person at the drive thru window that day was polite. I gave 2stars for the employee only. Read more
Always a different issue with every single location. This time they got every item I asked for. Order was placed for curbside,... got to the location 5 minutes prior to time stated. Waited 15 minutes and nothing, I had to go in the store only to find theemployees on their phones and walking around. My order was sitting on the counter. I do not recommend this location. Read more
Drive thru lady on Jan 1st 2022 around 12:30pm very rude , on the phone she didn?t hear our car we went up to the window and she... said we had to go around and place. The order where everyone did ,we asked her nicely to please help us she refused, we askedfor the manager and she said she was when in fact she wasn?t (Managers name is Luis) and she shut the window at us black hair with red ends, slim, wearing red shirt and Black pants didn?t want to give her name so I took a picture of her . Read more
This is the third time we've been to Sweetwater Pollo Tropical, they have no chicken again! Isn't Chicken what they're famous... for? And the cashier has a very bad attitude( and she's the manager). They don't seem to want to work and they give you thewrong food and when we complain they get an attitude. The man that didn't speak Spanish got a serous attitude from the girlthat was serving him. She was speaking very loud in spanish saying why can't he speak English and I told her because we are inUSA and the one that has to speak English is you not him. These restaurants in Miami should have cashiers and managers thatspeak both English and Spanish. If I could give it a 0 I would. We left and went somewhere else where there is respect forcustomers. Read more