Menu for Pollo Tropical - Miami, FL | Sirved
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Open:10:30 AM - 10:00 PM
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Cuisines:
Caribbean Latin American
Caribbean Latin American
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Features:
Takeout , Delivery , Non-Contact Delivery
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Dietary:
Vegetarian
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Known for:
Wi-Fi, Drive-through, Quick bite, Comfort food, Healthy options, Late-night food, Small plates, Vegetarian options, Casual, Good for kids, Kids menu, Curbside pickup, Fast service, High chairs, Restroom, Seating, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Credit Card Payments, Debit cards, NFC mobile payments, College students, Popular with Tourists, Brunch, Dessert, Dine-in, Dinner, Popular Dinner, Lunch, Popular Lunch, Staff required to disinfect surfaces between visits, Mask required, Staff wear masks, Good for groups, Solo dining, Catering, Family-friendly,Read more
Pollo Tropical in Miami, FL, is a Caribbean restaurant with average rating of 3.7 stars. See what others have to say about Pollo Tropical. This week Pollo Tropical will be operating from 10:30 AM to 10:00 PM. Whether you’re a small party of two or celebrating with a group, call ahead and reserve your table at (305) 225-5883.
Order your favorite meal from the comfort of your home at Pollo Tropical through Uber Eats or DoorDash.
Pollo Tropical offers all sorts of meals, including vegetarian dietary options.
Love the menu, but want to try somewhere new? Try Pinecrest Bakery - Sweetwater and Madroño Restaurant.
Enjoyed your meal here? Leave a review!
Additional Information
Website
Payment Options
Credit, Debit, Apple Pay, Google Pay
The staff at this location needs to be retrained or replaced. TERRIBLE service. This is not the first time I?ve had a negative... experience with this same person. The previous time she had a nasty attitude as well but I figured I?d try again, maybe she washaving a bad day. The woman at the drive-thru had an attitude the entire time from when I ordered (she was huffing and puffingIn the microphone like she?s annoyed that I?m ordering food) to when I received my food. Not only did she get the order wrong,she was debating me about what I ordered. She was not listening while I ordered and she wasn?t listening when she was trying todebate me. According to the receipt her name was Beatriz. She was maybe Dominican or South American. That lady should sincerelynever work in anything customer service. I will Never go back to this place. The food was mediocre. Not good enough to torturemyself again with the horrible service experience. Read more
The worst Pollo Tropical in all of Miami, you ask for an order and they serve you when they want, they never comply with the... Schedule. Today I made an order online and supposedly it should have been ready by 8:30 pm, I arrived at the place at 8:25 pmand at 9:15 pm they still hadn't started making my order, after protesting about my order, they started making it and no longerThey had chicken, imagine that Tropical Chicken without Chicken, so when I call the manager and he responds very hypocriticallythat he was going to give me a refund of the order. Well I do not recommend this Pollo Tropical at all and I do not think thereis much difference with the others. Read more
Great tasting chicken, very fresh at this location. These guys get a lil overflowed at certain times but the wait is worth it... and they work super hard to make it happen as fast as humanly possible. Manager's lead hand is a pro. Read more
Terrible service. Never fails. Missing items, wrong items, employees are either stoned out of their minds or just don't care to... simply do their jobs. They always seem lost... Food quality sucks. Everything is rushed, not the tastiest. Pathetic work ethic.Check out the quesadilla wrap, the cheese hasn't even melted lol. Read more
Q & A
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FAQs
When is Pollo Tropical open?
Pollo Tropical is open on the following days:
Monday: 10:30 AM - 10:00 PM
Tuesday: 10:30 AM - 10:00 PM
Wednesday: 10:30 AM - 10:00 PM
Thursday: 10:30 AM - 10:00 PM
Friday: 10:30 AM - 10:00 PM
Saturday: 10:30 AM - 10:00 PM
Sunday: 10:30 AM - 10:00 PM
What forms of payment are accepted at Pollo Tropical?
They accept Credit, Debit, Apple Pay and Google Pay at Pollo Tropical.
Does Pollo Tropical offer delivery?
Yes, Pollo Tropical offers delivery.
Does Pollo Tropical offer desserts?
Yes, Pollo Tropical has dessert, view their dessert menu on Sirved.
Does Pollo Tropical have a kids menu?
Yes, Pollo Tropical has a kids menu, view their kids menu on Sirved.
This is the third time we've been to Sweetwater Pollo Tropical, they have no chicken again! Isn't Chicken what they're famous... for? And the cashier has a very bad attitude( and she's the manager). They don't seem to want to work and they give you thewrong food and when we complain they get an attitude. The man that didn't speak Spanish got a serous attitude from the girlthat was serving him. She was speaking very loud in spanish saying why can't he speak English and I told her because we are inUSA and the one that has to speak English is you not him. These restaurants in Miami should have cashiers and managers thatspeak both English and Spanish. If I could give it a 0 I would. We left and went somewhere else where there is respect forcustomers. Read more