Reviews for Pollo Tropical in Miami, FL
Best location I?ve been to! I haven?t had the best experience at other locations, but the ladies at this location are kind,... understanding, and respectful. I?ve also used their catering services for 100 students for a nearby school , and they did anamazing job. Everything was organized and ready at the promised time. Excellent costumer service! Read more
Excellent Service. I left food at the restaurant by accident and the employee came to my location and brought it. No one in the... restaurant business has ever done that for me before. Read more
I always coming here and time frame is 30 minutes wait time almost 40 minutes u can hire more people to offer a better services... you have a Great variety of products but is impossible wait for it Read more
Food was great, exactly as I like it ?0 millas?. The staff is welcoming and Yeni was very warm and attentive. This location is... my go to place when I am craving for a fresh tropical food. Read more
This is the worst pollo tropical I?ve ever been too. I?ve been in doral my whole life and this past year it?s been horrible. 40... minute wait for 2 tropichops is ridiculous. The employees all with a frustrated face and walking up and down not doing anything. Read more
These people have no idea of the concept of a restaurant, people standing there to be served only to be ignored by ALL... personnel, you feel like a lamp post workers pass by. Not mention that I had to wait 40 minutes until I decided to ask for myorder, they say that I had to ask to someone else so I kept talking to everybody (including a supervisor or a manager) and theykept sending me to talk to the next person, finally my food was handed over after 50 minutes, no apologies or anything, theyjust went back to be the worst. I'll never go back to this place and will encourage anyone to stay away from it. I felt sodisrespected -as were the other people in the restaurant -. Every single person walking out of this place was completedispleased with the service. Read more
First time at this location and probably the last time. Fried Yuca (Large) order is smaller than a Regular order at all other... locations. The Mojo Pork Tostones look nothing like the picture, it would be nice if they actually shredded the pork instead ofdumping a few clumps, onions were almost non existent, and the sauce just barely made it onto one piece of the tostones. NutellaEmpanadas are hard and not crispy/flaky. Chicken soup had not even the smallest piece of chicken in it, none. No one even askedif I wanted any sauces, had to ask myself and the lady at the window looked like she was bothered by me asking. Also, I knowit's Doral and all, but, please at least attempt to greet and say the total in English at the window. Read more
Made my online order for me and my family. The committed time was 15 minutes from order time. Took my grandson to pick up the... order. We arrived and waited approximately 30 minutes to get our order. Not bad being a rush hour. The server was amicable andhelpful. Headed back to the house and the food was good?.. the yuca frita with cheese were the best. My grandsons enjoyed theblack beans and rice. Read more