Reviews for Pollo Tropical in Miami, FL
Absolutely no help at the front desk, the cash register is closed. It?s really not the fault of the staff, because the place is... run like a sweatshop, and there?s no actual possibility of them noticing you, and you?re left waiting like a statue in the lobbyto figure out on your own that you should scan their QR code phone and order online. Good luck if you deliberately left yourphone at home for a walk to detox. Read more
In 15 years of being a customer, I've never experienced such a terrible visit to Pollo Tropical. After seeing no line, I thought... to myself, this is going to be a quick, nice, and smooth visit to get dinner and out. The complete opposite. Despite no waittime, the service was terrible. The drive thru attendant was nothing but rude with an extremely "annoyed tone of voice"noticeable through the mic. We asked for two tropichops, one of them was supposed to be a vegan chicken picadillo tropichop. Notonly it was loud through the mic as they were all screaming inside but the window attendant NEVER made eye contact with us,never greeted us, never asked us if we needed anything else. When we got home, I noticed what was supposed to be my veganchicken picadillo tropichop was nothing but a plate of black beans, white rice and lots of cut chicken breast. We took picturesof this right away. Obviously, we have the receipt and proof of this terrible experience that, unfairly, cost us closed to$25.00. Insane! Nobody else should experience what it is to pay for something you will not be able to eat/enjoy and deal withterrible customer service. Read more
First I order a Cesar salad and they put it in a carton instead of a plate and the dressing of the salad left the carton nasty... and broken, I then remind my driver who was delivering to me to remind them of my fresh salsa and they told the driver that itwas in the bag, when I receive my order I get no fresh salsa after my delivery DRIVER asked if it was in the bag. This is one ofthe WORST pollo tropical I?ve order from, I wish I had never ordered from there, I would rather starve :/ Read more
My first time here and either I was very hungry ???? or the food was really good. I'm thinking it was a bit of both. I got the... 1/4 dark chicken???? dinner special w/black beans and brown rice????. That spicy sauce????mixed w/the curry sauce in the beansand rice ???? OMG!!! ???? it was delicious!!! ???? The bird was moist and juicy ???? the rice was a bit sticky, but the beanswere cooked to perfection ???? One person in my group got an extra chicken ???? bowl to go. The prices were very reasonable????and portions generous ????. Hopefully, we'll roll through once more before leaving the area? Read more
Absolutely Terrible this pollo tropical should have been shut down these people don?t care about your health they care about... your money the black beans were not cooked at all the beans were harder then a rock also there meat are always dead and smellyPLEASE I ADVISE YOU GUYS DONT SPEND YOUR MONEY HERE!!!!! Read more
I?m living in the northern states, Pollo Tropical use to be one of the most rewarding experience visiting Miami Beach. In this... particular occasion the lack of management was evident, the dining area and tables needs be clean, and the attitude toward thecustomer was rude. The food flavor needs to back to the original taste. Pollo Tropical owner at Biscayne Blvd. Miami, FL needsto take a robust action, a lot room to improve. I?m so disappointed!!!! Read more
I must say, Pollo Tropical is quite affordable considering the amount of food you get per person and the quality of it. We... visited it about the times of our vacation and each meal did its justice in filling our bellies haha. Check them out fordelicious chicken and fresh food! Read more
The only location I?ve experienced that doesn?t understand the ?all the way? phrase. Multiple times. I would ask for a refund... but my receipt reflects it as well. Also no sauce!! Makes me want to go out of my way to avoid this location :(( Read more