Reviews for IHOP in Miami, FL
I understand that alot of businesses are having staffing shortages. But customer service and communication are essential. I... placed my to-go order online. Upon arrival to the restaurant I waited at least 10 minutes to be acknowledged by the staff memberthat was handling to-go orders. As she was helping the hostess take down names. After giving my name for my to-go order she goesto the back and come back 10 minutes late with another person's to-go order. Then more people come in with to-go orders, shebrings out their order fairly quickly. Each time she brought out an order she would walk pass me and say nothing. I finally stopher and ask about my order. And she tell me that it is not ready with an attitude and walks away. My primary issue with this isthat for 30 minutes she walked pass me, with orders and never communicated that there would be a wait and that my order wasn'tready. I understand the kitchen being back up, another staff member even apologized and mention that the manager was the onecooking because they were so short. But communicate that, don't just ignore customers, ultimately I waited over an hour forpancakes and waffles. If you choose to order from this IHop order and hour before you actually want your food. It will save yousome time. Read more
If you are looking for terrible service then this is the place for you! Place was empty which is cool. But no customer service... skills from the staff. I mean I ordered a simple Pepsi and they brought me a diet. When told I told them it was a diet they saidoh well. And after trying to order the food they basically had nothing on the menu. They need to close seriously. Covid ruinedeverything for every business. These people are just hiring anyone to work now. Read more
My 1st time dining here and it was great! I don't love pancakes and my friend said I should try it, I did and have no... regrets. It was a wonderful experience and our attendant was very pleasant. Read more
The food is pretty decent, but the service is horribly slow. Took 20 mins to be greeted by waitress. 1 hour to get food, and it... wasn't fresh. Won't be back any time soon. Read more
Ordered breakfast around 6 am on 11Jul. Had steak omelette and it was okay but couldn?t taste much the steak It had some... pork/sausage taste. I thought I wouldn?t worry about it much but when it was time to eat my Lemon ricotta blueberry crepes, theyreally look like pancakes Too thick to be crepes and unfortunately my bad experience didn?t end there because The entire thingtasted like pork/sausage. I am not a big fan of that flavor in my sweet food. I hope they can fix that and be more mindful ofcleaning properly their equipment/utensils. Read more
Staff up front very friendly, clearly hard working people. Ordered takeout online today. 15 minute wait for pancakes and chicken... tenders, as expected. Was just waiting for one waffle. 25 minutes pass. To be fair, a few people were waiting. But 40 minuteprepare time for one waffle?! Next time I?ll cook it at home, it takes me 3 or 4 minutes at a fraction of the price. Also sawtwo chefs take a bathroom break. Do what you got to do, but no other employees took a bathroom break in the 25 minutes I waited. Read more
So I went to IHOP for dinner with my sister and our kids, a party of six. Upon entry there was no one there to greet us, when... the waitress came out she seated us and I must say Rosmery was a pleasant young lady. When our food came, the presentationterrible, the pancake were not nice and fluffy..it looked as if I was given the last of the batter even the parts that wereburnt was sent out....then I had to wait for the other part of my meal which was the eggs and bacon....oh initially I hadordered turkey sausage which I had to ask her to take back and give me the turkey bacon because it was burnt....the cutlery wasdirty and the classic burger meal we ordered came with not even a hand full of french fries...this was not a kids meal butregular priced burger meal...smh I expected much better service.... Read more
My husband and I visited on 04/28/22 for breakfast. We had a nice time and our food was good. We were seated quickly and our... waiter was very nice..I wanted to sample the lemon blueberries pancakes and he got me some to try for free :) but thank God Ididn't order them because I didn't like them. The only issue I had was the 1st set of silverware I was given were dirty and I had to ask for another set ??????????? It was a total turn off...please wash the dishes properly people!! Yesterday 11/20/22 myfamily placed a pick up order...I could not believe the way they prepared my meal (salmon, mash potatoes, mac & cheese), themash potatoes & salmon were sitting in mac & cheese sauce..this was so unprofessional and those were the nastiest mac & cheese Ihave ever tasted..never again!! Read more