Reviews for Dunkin' in Miami, FL
I probably visit here about 3 times a week. Probably shouldn?t admit to that, but it?s the truth. I manage a restaurant, so I... know the challenges people in the industry face. Rude people, long hours, and not much appreciation. Navy and her crew arealways busy. Yet they are always very pleasant. Navy has been at several locations that I have visited. Wherever she goes, hercrew is great. She moves, the old store she had, it just isn?t the same. Navy obviously understands team building and takes careof her customers. This coming from someone who has been in the restaurant business for almost 30 years?I hope this companyunderstands the asset they have in Navy. If not, I?m this market, someone else will. Thanks Navy and team! Read more
I wish I can do zero stars. The often get the order wrong, you have to ask for essentials, napkins, stir and sugar or you won?t... get it. They take sooo long either dining in or drive thru. Even though I order in advance using the app still long wait .. mindyou the store doesn?t seem busy.. ???????????????????????? Management needs to regroup and train staff they aren?t to blame!! Isall about Management !! See pic no napkins!!!! Read more
The new generation is running the show. All tables were dirty in the 1/2 hour I was there no employee came to clean the... tables.customers had to do their job. I spoke w/lead mgr said they were busy couldn?t do it and dismissed me her hand. The senseof entitlement takes over customer service. Please bring wipes. Music too loud also Read more
Service is terrible! I was exiting you open so close to my house but it?s disappointing! Placed the order on the app and 30... minutes later once arrived at the store was not ready! Then when i ask a young employee what?s the point of ordering online if30 minutes later is not ready then another young kid said it?s the weekend, that?s not my problem! Either hire more ppl orfollow the system! Then I requested to speak to the manager and 5 minutes later still not showing up! Smh and not ordering hereagain! Luckily there is competition around! Bye Felicia Read more
Always a hit or miss at this location. Just by looking at my picture you can tell this isn?t a latte, it?s straight up coffee... and no milk. Only reason it isn?t full it?s because I tried emptying some into a cup of milk and yet has no caramel flavoreither. The label is all correct as to how I ordered it and the way they made it has no caramel syrup or milk. Read more
This should be zero stars. Finally the people of Hammocks get a Dunkin but sadly this one needs a lot of work still to go.... Always out of the essentials, can never get an order right and let?s not mention almost over 30 min wait for a refresher thatagin they never have lemonade. Can?t say I?ve had an issue with specific personnel but I?ll keep driving over 5 miles to get mycoffee some where else. Highly do not recommend Read more
I went to this dunkin donuts and I orden 2 coffee's for me and my autistic son. He like his coffee made in a specific way. The... manager was not happy of the instruction that I gave him and started to make fun of it with his staff. I would never go back tothis place. I would prefer to drive five miles more that to come to this place. Read more
Clean place, good food. 1 star because I asked if I could get a refill of hot coffee and was told they don't do refills. This... contradicts Dunkin policy and is a huge disappointment. Plain old hot coffee costs damn near nothing, why wouldn't you offerrefills? Read more