Reviews for Dunkin' in Miami, FL
Really Bad service making fun of the customers on the window for making a simple mistake calling me stupid. I?m sure they gave... me fake names but apparently it was Ashley and Vicky. At least let the customer leave the drive-through window to talk bad about them. Not only that they added a lot of sugar to my drink when I specifically asked for no sugar. I have a surgery thatI?m not allowed to intake sugar makes me feel bad if I do maybe if they would?ve paid attention they would?ve gotten the orderright.guess what they gave me the wrong name unfortunately Liliana forgot that she had given me the receipt for Dunkin? and hasher cashiers name written on top with her employee ID what a smart one. Not only that when I call apparently they continue lyingand saying that they are using another employee ID to take orders when the employee is no longer working there. Someone has tocheck these little girls with the constant lying. I?m a manger and with everything I have heard. These girls are a disasterwaiting to happen. Read more
Had not been here ever I?m usually at ???? bucks ? young lady Irene was super friendly and courteous. Thought I would share this... it being so early to see an employee that is not grumpy in the early morning is a huge plus. Read more
I'm sure they have coffee, but after 7:00pm there's no donuts left. I've driven the distance just to go get donuts and they... never have any. I've always gone in the afternoon or evening. I asked for chocolate they say they have none.. I asked forsprinkles they have none... I've gone over six time for donuts and always leave empty-handed after making the drive-thru line. Read more
Walked in no one else in the store 3 service persons working. Waited over 5 minutes. Ordered 3 drinks 1 muffin 1 donut,... asked that the muffin be warmed 3x. Got 2 coffee drinks and the muffin. Had to ask again to have muffin heated again. Sat downto wait. Did not get donut or cold coffee drink until I went back up and asked for it. Tried to get one of the 3 employeesattention-was totally ignored. I'm very tall so the argument that she did not see me is void. Don't understand this! 2 of 3employees were working hard. Read more
Worst service ever. 2?oclock coffe break today This gent cashier received the exact amount 20.41 for a $3.41 coffee and for him... to return change $17.00 in whole amount. The man dropped 0.10 cents and return my change $16.90 without telling me anythingexcept that he could not retrieve the coin and that he should charge me for the missing coin HE DROPPED. I asked him what giveshim the right to dispose of my money without my consent and decided that I did not want to drink coffee anymore and return myoriginal $20:41. As?..e Read more
One of the people at the front treated us rudely when we asked for 4 identical croissant sandwich?s and she said, ?I?m sorry,... but this isn?t Burger King?. We can?t do that?. She compared the place to Burger King, which was across the street from where wewere. The nerve of that women! She should get fired. And she wouldn?t hold our order so I can get my money from my house. Read more
Amazing staff, never more than 2-3 people and yet the drive-thru line keeps moving fairly quickly. We ordered 4 drinks and it... was about 5 minutes total wait. They were delicious and why I visit regularly. Keep up the good work! Read more
BEWARE OF THIS LOCATION! Worse Customer Service EVERRR! I drove up to the drive through and asked for a dozen donuts, the girl... at the drive through advised she would check which ones were available. I stated to her that I would go inside incase I wantedsomething else and she said that was ok. When I arrived at the door at 8:48 PM it was locked, so I knocked. There was a girlmopping and an older lady at the cash register who kept ignoring the fact that I was at the door. The door has a sticker whichprovides the store hours, on Friday it said it was open till 10 PM. I continued to knock and they would not open the door, Istood outside for 5 minutes before the girl opened the door and said that she couldn't let me in because she was mopping,however, she let 2 male customers in without a problem. I told her that I had told the girl at the drive through I was coming into the store, she continued to tell me no, at the same time the older lady at the cash register was telling her in spanish "whocares close the door on her, close the door on her!". When I saw this unprofessional behavior I asked the girl at the door toprovide me with both their names and she refused, at that moment she let me in. I went to the cash register where the older ladywas and I said "you guys are still open, its not even 9 PM" and she replied "I don't care, on fridays we close early" I askedher for her name and she refused, I asked to speak to a manager and she refused. She was so nasty and both girls, the onemopping and the one at the drive through with glass were laughing. NONE of them had they're name tags showing, it was coveredwith sweaters. When the older lady was being so rude, I took a picture of her to be able to report her to management, at thattime she began screaming "CALL THE COPS ON HER SHE TOOK A PICTURE OF ME! CALL THE COPS ON HER!!!!". I told her "I am going toreport you to your manager" and left, they continued to laugh. I reached out to the General Manager and told Read more