Reviews for Cold Stone Creamery in Miami, FL
Never had issue at this location. I enjoy coming here
Ordered online, went to pick up the order about 45 minutes later and when I get there they still hadn?t even started preparing... my order, so I had to wait 10 minutes for them to make it. When I got home and opened the bag, there were only 3 out of the 4ice creams I ordered, and on top of that they mixed up the sizes. I called them to ask for a refund and the girl on the phonepretended she couldn?t hear me and hung up. I called back twice and nobody picked up. I understand these mistakes happen fromtime to time but this was just extremely unprofessional and I will never go back to this location again. Read more
I placed my order online to be picked up at 8:55pm. My husband went to go pick it up and it was before 8:55, maybe 8:40-8:45.... Someone asked him if he had an online order and at what time it was to be picked up and he said 8:55. Of course, he wasn?texpecting it to be made yet so he waited. When 8:55 came around, someone went to their freezer where they keep the orders andtook ours out. They made him wait 15 mins for an order that was already made and paid for! They literally just had to hand it tohim. Ridiculous. Because it was made so early, the strawberries were frozen and I couldn?t even eat them. Don?t understand thereasoning behind making him wait 15 minutes to just hand it to him. Read more
If I could give it 0 stars I would. I ordered 2 ice creams to get delivered and I?m not sure how the employees managed to give... me both ice creams with multiple LONG hairs in them but that was absolutely disgusting. Read more
I double check my order I'm confident that I did not order my son's ice cream with hairs. Had to throw it out. Not just one... hair but as if the ice cream went to the barber shop and swept the floor. Read more
Always the best place for your ice cream fix. I love the banana nut crunch but there is a lot to choose from. The employees are... always nice and I love the way that more than one employee will jump on your order and get it done. Read more
Received the worst treatment ever. After taking my order I moved out of the way to keep my distance from everyone else. 1 minute... later a unknown employee very rudely tells me " i didnt get your number for no reason. Go to your car". I understand the need tokeep distance but would have appreciated to have being told to go to my car at the end of the order not after the next person istaking an order. 30 minute wait in the car with no call or text, when I go back and ask what happened, they could not find myorder. They never processed it. What a waste of my valuable time. No worries though, that issue will never happen to me again.Great job guys. Read more
People that work here are.... Imagine paying $8 for a milkshake that has the consistency of water...