Reviews for Cold Stone Creamery in Miami, FL
My family loves Coldstone but today was the last time we order delivery. The Kendall location never ever gets our delivery... orders right. Not to mention that the manager on shift today was very unprofessional and simply didn?t care that my order waswrong. She was clearly a child and told me they were closing and couldn?t help me. Read more
Bitter Taste DISAPPOINTMENT. 1 star is not low enough. It doesn't matter how good the product is, if the service is not good! ... No one wants to buy cookies from mean Girl scouts, no matter how much you like them. Twice now I've ordered online, receivedconfirmation email, and driven to the location just to be told they don't have the flavor i ordered and cannot fulfillorder. Ultimate frustration and disappointment! It'll be a while, if ever again, that i waste my time this way. Read more
My experience was really awful. The floor was all wet, they were trying to clean (going very rude) ignoring the costumers making... the line. We got there at 9:10pm. After a long wait in line(1hr and 10min) at 10:20pm it was our turn to order when we realizedthrough the upset costumer in front of us that there was not chocolate or vanilla flavors, so I asked for strawberryshortcake(after I confirmed the info was accurate) and the attendant (very rude, and with not gloves on by the way) said ?we donot have nor make strawberry shortcake? Then I asked for candy cotton flavor in a cone for my daughter and again their answerwas ?we only have kids cone, and you can not put any toppings? I said if you are running out of any flavor it would be nice toannounce it? we never heard an apology only long faces were showed. End of story we were very disappointed, never going backagain. Read more
The ice creams are delicious!! However, the employees must follow sanitary protocol. They are preparing food without gloves.... Why am I watching her putting banana on my Ice Cream with her bare hands.????. That didn't sit right with me. And the worst wasspeaking over the food while preparing or sniffing the milkshake because she wasn't so sure if the flavor was blended and gavethe same milkshake to the customer!????. If it wasn't for sanitary reasons, I would give the ice creams five stars?????.. Read more
The service here was to die for especially the girl with the purple hair was so sweet. She was so patient with my kids I know it... was a handful for her because they wanted to try about every flavor but she was very hospitable. After I wasn?t sure how the appworked for my birthday reward she so kindly helped me and explained how it worked. I will definitely be coming back, the icecream was creamy and mixed just enough to have almost every topping I asked for in each bite. My kids asked for 2 flavors eachand the color combinations (Cotton candy and cake batter) looked gorgeous mixed together. I definitely added a pretty tip forher. I did notice her coworker (the girl with the curly hair and braces)also helping us when giving our flavors and beingattentive and conversational. They both offered all sorts of ideas on what my boys could get and I couldn?t be happierespecially because it was a treat for their good behavior. Read more
I love the ice cream here but sadly the experience was horrible. There?s no name tag, lucky for the employee with the split hair... dye. Half pink half black face mask almost always down even thou all the other coworkers had them up unfair to them, had thenastiest attitude. Unfortunately sitting down I noticed I wasn?t the only one given the terrible attitude, every customer sheattended received her attitude. Seemed very annoyed with every person she worked on, other times I?ve had other workers thereand they?ve attended me nicely. But split hair dye girl did not make my Sunday afternoon. Raise the pay rate for the rest ofthem who maintained kindness and great customer service. Read more
Delicious and so creamy. I thought I could handle the big cup, unfortunately couldn?t finish it, that was such a huge ice cream.... I tried the strawberry batter batter topped with whipped cream. Simply delicious. The service was great, and fast. All thecounter looked clean. Definitely coming back to try a different flavor and probably order one of the the ice cream cakes.???????? Read more
Had a fantastic experience. Despite it being a large group and was surely tough to handle, they kept a great attitude. Excellent... work to those working tonight Read more