Reviews for Soulman's Bar-B-Que in Mesquite, TX
4 out of five because although the food was great and was well seasoned the "spicy" options were pathetic at best. As a spicy... lover I couldn't feel a thing and the bbq sauce that was said to be spicy was super sweet. So for the lack of heat in the food Igive it a fair 4/5. Good food. Read more
Up date: review was posted 2 weeks ago. No contact from anyone. Not surprised.... If you're looking for great BBQ, keep on... driving is my advice. The last time my food was okay, today HORRIBLE. The baked potato was dry and not very fresh, half Slab of Ribs were dried out (see attached photos) the sausage was actually eaten and was good, as well as the pecan pie. Too much tospend on a potato and ribs that weren't eaten . Not very happy at all.... Read more
I had to return my food because the portion size that I was given for my food looked like a child's portion. The manager on duty... was rude when I called back and told him what happened. When I returned my food it was remade very hefty, but it was made withpork and not beef like I originally ordered. I Do not eat pork. I was so sad because I was not about to make a 3rd trip. Theprevious week I got the exact same thing with no problems. Because of this experience I will visit another location. Read more
NEW UPDATE TO REVIEW AS OF 6/6/22: The Manager Martene called and was very professional. He understood the issue and immediately... spoke to staff to rectify the last incident on 6/5/22. He also recognized we are long term patrons with Soulman's, and he remadeour entire order. THANK YOU, MARTENE! ???? UPDATE ON 6/4/22: FLIES IN FOOD and CONDIMENTS! RUDE CUSTOMER SERVICE!!! UPDATE tomy former review: I want to bring to your attention an event that transpired at the Mesquite location. Check #247 was my order.The server was line cashier #2. While I placed my takeout order the staff line was aloof and the line server ignored many of myquestions. She left my order exposed, and flies were in the container and on the bun. When brought to her attention, she saidshe only saw the flies on the bun, and would replace that only. In turn, I asked my order to be remade. She took the originalorder, and slammed it in the trash in frustration. I informed the cashier, and she informed the server to close the lid on the2nd attempt. The server did not do as instructed. She also failed to include BBQ sauce on the 2nd order. The line was dirty, andthe condiments (pickles, onions, etc. had flies around them). I have been a loyal patron at this location since 2016. I caterevery holiday, and even spent hundreds of dollars for an graduation event for my daughter. Note: the local manager (Martene) wasnot on duty. The incident occurred around 8:13 p.m. on 6/4/22. My order was: (1) two meat plate, (1) half slab, and (1) pulledpork combo. Hopefully, Soulman's will speak to and properly train staff during the evening hours. The location is totallydifferent (vibrant, friendly) in the afternoon, but changes drastically during the evening hours. Read more
Lort this food was greatness lol. But the staff was super awesome as well. I will definitely be making this my regular stop... every time in in the area because of that great combo of staff and food. Keep up the great work peeps. Read more
Always make Soulman's a priority whenever I'm in the area. I love the double barrel baked potato. All the meat is delicious and... is cut right there. Also love their desserts. Pecan pie was so good! Read more
Door Dash delivered to our hotel. We ordered the world's smallest full rack of ribs, small size of green beans,fried cabbage and... medium Mac and cheese. They forgot the soda but reimbursed us. The food was very good. No utensils, plates or napkins in bag sodon't forget to ask if you don't have available. Menu said feeds 2 to 3 people. (If you've got little kids maybe.) Read more
Our family loved it! I have a youtube vlog series called the Texas BBQ Vlog, and this will be recommended!