Reviews for Jack in the Box in Mesa, AZ
Worst experience. Pulled into the drive through on 10/14/22 at about 11 PM. Line is long I get it it?s a Friday night. I pull up... order my food everything is fine. I get to the window FINALLY at about 11:25 and a hand comes out of the window and motionsaggressively to stop before the window. I sit there for about 7 minutes before I get fed up and pull up. I ask the employee whyhave me wait right before the window? And he says it?s for their timer. And that my food was almost ready. I get my food andreceipt. I see on my receipt that my food wasn?t put in until about the time I was told to wait right before the window. So isthis why you have to wait so long in line? Because of the employees being worried about their drive time being off? Not tomention I get my food and I?m missing items because once I FINALLY get to the window after waiting a total of 45 minutes theyare in such a rush. 45 minutes for fast food. I?m better of eating at an actual restaurant. The attitude and wait is just notworth it Read more
I get that it?s fast food and not to have high expectations but come on. Burnt, insanely greasy and broken. Not sure how they... could see how this looks and still bag it and give to a customer. Read more
I called corporate because they refused to open at regular time 8am they have there Family members in there chilling they just... do drive thru until they fell like opening the door. @Jack in the box Owner. I don't know how to reply. However It happen to me3 separate times during a week. I gave them the benefit of doubt To the reason like maybe its just Women in there and its earlyAM. Then I seen a Male so I dismiss that idea. They didn't have a Note up saying when or why they were not opening in timelyfashion. I Justed needed my French toast and ice coffee I was enrolled at mesa community college lol. One time a lady came outto give a drive through lady her food. I ask her hey can you take my order she said NO! You don't have a Car! So either theywere racist or discriminatory towards me for my race or not having a vehicle, Read more
Went there to order from coupon and everything seem good but French fries need to be refresh hot fries. They gave us a little... taste old when left there for hours. Next time when customer order fresh hot fries then please do it for customers. Read more
Ordered a 5 piece tender. Got 7, perfectly crunchy tenders. The person at the drive through was not your average fast food... worker. He was actually smiling was considerate which is pretty uncommon with youth these days. Read more
I got the sourdough grilled chicken club. This is my favorite sandwich from Jack's. It was excellent. The chicken was seasoned... well. It was hot and tender. The bun was fresh. The fries were hot. Not much more to say! Read more
Once I was acknowledged, I tried to order a side salad. The women with a very thick accent said- WAIT, I'm not taking your order... I am busy! Oh, OK and I waited. She comes back and says what do you want. A side salad, she says we are out. Oh, then do youhave any salads? She says club. That's what I purchased, and I left. I'm a Paramedic, and I was at work; by the time I openedthe salad, maybe 20 min I was shocked at what I paid $8 + for. Slime on the cucumbers, like they were transparent. The greenswere brown; the bacon was rancid. I had to throw it out. UPDATE: I did reply to the link. Explained in detail what happened. Iwas told they would send me a coupon for my trouble. Better than nothing I guess ... that was 2 weeks ago ... havent heard athing since. Read more
Food was good but me and my wife waited in the drive thru line for almost 20 minutes. We finally went inside and still waited... another 5-10. For being as busy as it was they only forgot 1 thing and it something small. Only reason it gets a 3 is the waittime. Food was fresh and the lady upfront was nice Read more