Reviews for Dunkin' in Mesa, AZ
I think this location had finally got a hold of their manning deficiencies. It was always hard to order here because of the... lack of personnel. They are doing better now. Dunkin had great coffee and my wife and I always enjoy it on occasion. Thedonuts are delicious and they do have tasty breakfast sandwiches. Read more
If I could rate this less than one star I would. I don?t normally write reviews however this is some of the worst service I have... ever received. This is the closest DUNKIN to me so I tend to go to this one however the employees here are EXTREMELY rude. Takeforever to even go to the window to take my order and then act annoyed the whole time. I asked for a recommendation and the ladyjust acted annoyed and said I don?t know. Then didn?t label any of the drinks and had no idea which drink was which when shehanded them to me. This is the last time I go to this location. They are constantly rude. Read more
Poor staffing. They didn?t know their own menu and the store was unkept. They were out of so many product. Husband ordered... grilled cheese with bacon added, they didn?t put on there and when he asked to get the bacon he asked and paid for and theyignored him completely. Read more
Extremely disappointed with the customer service that we actually just drove off. First we were rushed to place an order in the... drive thru. Second, it was our first time ever going to Dunkin that we asked for a drink recommendation and let's say they weresuper annoyed. Then we asked to place a separate order and they said no that we would have to come in because their computersystem didn't allow that. When we said we would just keep the first order and come in for the second... they said they alreadyscratched the order so nothing could be done in the drive thru. Read more
This is my neighborhood Dunkin donuts & our family has been going to this one since it's opened but I get tired of the screw... ups. Never have enough donuts, order a bagel w cream cheese and there is barely any spread on it. Orders are wrong. I'm know itgets busy but rushing through an order screwing it up is worse for everybody. This morning was literally the last straw for ourfamily. Management needs to hire a few employees that listen to customers and get even a small order correct and put it togethernicely vs. sloppy. If this was just an occasional incident I would be in here but I feel it's time for this location to get ittogether. I notice all the nice reviews but I know other neighbors and friend who feel the same way they just haven't posted acomment on it. Bosa's here we come! Read more
I'm pretty much a regular at this location & I feel like 90% of the time that I go here, it's either their frozen drinks machine... is out of order or they don't have half of the food they offer on their menu. Then this morning I went in for coffee and a fewbreakfast items, I got my coffee and one donut rather quickly, but I had to wait 15 minutes for my 2 breakfast tacos and avocadotoast, only for them to have half of my order wrong; they gave me hashbrowns (which looked burnt, but wasn't even hot) andavocado toast instead. So I had to wait an additional 7 minutes to get my 2 breakfast tacos. If I wanted to wait 20-30 minutesfor my food, I would've gone to a restaurant. Read more
My order was completely screwed up. However the young lady at the register tried to make it right. She couldn't, her staff... was incompetent. Both times the croissants were burnt,the receipt said no cheese but there was cheese on everything. The personahead of us order was incorrect and the person behind us order was incorrect. Attention Duncan pay and train your Employees.I'll save money and eat breakfast at home. Read more
Today I thought I'd try Dunkin, Starbucks was busy. I waited in line for 15 minutes. Maybe there short staffed? It must be... frustrating to try and get these orders out the window. Girl was pleasant, got my peppermint latte amd left. Drink is great! Read more