Reviews for Arby's in Mesa, AZ
The service was rude. The food dry and stale. "Freshly made" but the meat was super dry and the bun was stale. The fries were... fresh but needed salt. Even for fast food, it was an awful experience. Read more
I used to love Arby's. This experience has helped me get over that. First, the price are to high. A beef & cheddar meal is... about $10. This is what I consider sit-down restaurant prices. My wife ordered the rib sandwich, which brought our total to over$20, for a fast-food lunch. Second, there was about half the normal portion of beef on my sandwich. So high prices and smallportions. Plus the bun was not warm and didn't appear to have been toasted, so it was soft - almost doughy. The rib sandwichwas worse. It was sloppily assembled, looking nothing like the picture on the menu. The center of the sandwich was cold, as werethe soggy and sad onion rings. It was, in a word, a mess. Not even a hot mess. High prices and bad food. And such smallportions! Not going back for a long while... If ever. Read more
This location is usually great. We walked in just to have to wait till the manager told another employee that the register was... short $250. But she wasn't sure if someone didn't count the starting drawer. She told him that he could recount the drawer ifhe wanted. He looked up at us with the expression of I'm sorry. Also she told the other employee to make sure that the ice creammachine was full so it didn't freeze up. She kept talking to him for about 5 mind as we stood and waited. Then she walked away.The employee said sorry for the wait. Finally took our order. Like I said usually good service. Just not tonight. Almost walkedout. She never greeted us or acknowledged that we were even standing there. Read more
Did an online order to be delivered by Postmates. Ordered 4. Roast beef, one with cheese sauce, a french dip, large curley fry... and 6 mozzarella sticks. Order came quickly, maybe too quickly. When opened the two bags, NO Au Jus for French dip. Called storelocation and the employee said sorry a couple of times. Offered a free one at a later date. I just get out of hospital/carecenter so had no way of going to get the Au jus. Very disappointed in Arbys. ???????? Read more
They had forgotten about me but it was almost close and they made up for it with a milkshake and some cookies. i wasnt terribly... in a rush the workers seem like good people who genuinely care. Just made a mistake near close and i heard an equipment failurealso took there attention away too so cant blame them too much Read more
Great experience. This place seems very well run and the employees were pleasant and helpful. This is what a good fast food... business should look like. Read more
I was literally the only person going through the drive through and there didn't appear to be any customers inside. The parking... lot was empty. I place my order and pay at the window for which I am told to pull around and wait in front. I'm like, I'm theonly one in line! They respond well it's for our performance. I'm like well it's faster to hand my food through the windowrather than wait to have someone walk it it out. The guy at the window gave me a disgusted look, turned his back to me and Iwent to the front. When the girl came out a few minutes later with my order I said sorry for having to walk out my order(still no other customers). She said oh no, it's for all the sensors they have everywhere to insure we are performing. I'mlike well how does that change the fact I had to wait for my order. The system isn't telling the wizard that a customer had towait. I also explained it's annoying for customers to be told to move when there is literally no one else. I told her I don'tblame. The employees, it was the fry machine or whatever was the delay that kept me from getting my order right away. HonestlyI love fresh fries but I detest playing these data manipulation games to make a store manager look good. I hope the manager andthe powers that be up the chain read this so they know their gaming the system isn't helping customer satisfaction. By the way,the food was good and the fries were piping hot! Read more
It was okay food. However, it seems like the quality of Arby's food has been steadily diminishing over the years. It's... becoming more and more difficult to justify the exorbitant cost for a meal here! Read more