Reviews for Smoothie King in Merrillville, IN
Today while in Smoothie King I had a disappointing experience. It all starts with customer service. It will make or break your... business. In this case I will not be returning. I have visited this location several times over the past 3 years. I always geta simple strawberry smoothie. Today I had a friend joining me so we took a moment to look at the menu. The customer service ladywas annoyed in my opinion. I asked her if they had a rewards program because no one has ever mentioned one. She says yes. Iasked well how does it work. I asked her can I add the receipt later since I?m not in the program. She responded I?m not sure. Ihave never messed around with the app but I think you can. No knowledge in my opinion. She didn?t even thank us for ourbusiness. While waiting we saw the sign on the door stating; if you we don?t mention the rewards program then you get a freedrink. I asked the customer service lady why didn?t we get a free smoothie and she responded no very disrespectfully. She saidwe talked about it. I said no I asked you about it and she became argumentative. So she was offended that I asked her aboutsomething that she still failed to explain adequately. We were embarrassed, disrespected, as well as disappointed by theexperience that my friend suggested he would find us a nicer smoothie location. She confidently said I could call her managerMonday at noon. It would have been easier to honor the policy then argue with me by yourself. I don?t argue I just take mybusiness elsewhere. If I were alone and not getting drinks for others I would have requested a refund. Read more
The hours to this place clearly state they are open until 9pm on a Tuesday. I showed up at 8:45pm and was told there are no more... orders being taken. If that is the case, the hours should reflect as such. Read more
Overall Great experience, I just won't ever understand when paying over $11 each time for a 32oz smoothie is an issue to get... all the mix that was prepared for my drink..? I mean I guess it's a better idea just to wash it down the drain I suppose.?!?...yall REALLY need to work on this area of the process.! If it was made, give it away!!?????????????????????????? Stop wastingit!!??????????????? Also wasn't a friendly atmosphere either.. 5/29/23 maybe it was just one of those days... thanks anyways Godbless. Read more
Employee Daija is a just ball of sunshine! The most contagious smile and energy. Other customers seem to enjoy her as well.... Manager Evelyn is doing an amazing job!! Overall Great customer service and smoothies at this location Read more
Very clean, good service, terrible smoothies. I've been to multiple Smoothie Kings and this one was by far the worst. Would not... suggest it. Only giving 2 stars because the singular employee was super nice Read more
Yesterday was a bright, sunny day that felt like winter was finally over. Whether that's true or not, I felt compelled to swing... by and pick up a smoothie on the way home. Luckily, Smoothie King was right on the way. I was feeling something closer to atreat, so I went with the Nutty Super Grain, one of their vegan options. Peanut butter and banana are such a perfect pairing,it was hard to resist. The smoothie is made with cocoa, almond milk, an apple juice blend, and a plant-based protein. On awarm day, that is a fantastic option to have. Read more
Had a smoothie two days ago and it was great but came back today and 1/3 of my cup is filled with crushed ice and that doesn't... seem right. Mite have to train their employees a little more because the person in front of me also had a problem with her orderalso. Read more
I accidentally mobile ordered to this location instead of the Schererville and the lady working was soooo helpful and kind! She... called her manager and they were able to process a refund. I've gotten smoothie here several times because it used to be on myway to work and I was always pleased. Sometimes they even have a "secret menu" type of thing where they suggest differentblends! Read more