Reviews for Island Crust Cafe in Mercer Island, WA

This place is NEVER open. They use the excuse they are experiencing staff shortages. Well so is everyone else, but at least one... is able keep their doors open. This company need better management and staff. Other than that, the food is great. Read more

I?d been wanting to try Island Crust for awhile after noticing their sign near Hap?s. I was happy to learn they specialize in... vegetarian and ended up ordering it for my birthday dinner. I had the falafel pocket and my family shared the Natural and Vulcanpizzas. Highly enjoyed my first tastes. Read more

It makes me so sad to leave a one star review anywhere, but I truly feel that our experience at Island Crust warrants this. I... knew when we entered and saw several tables that had not been bussed and looked as if they?d been dirty for a long time thatsomething was up. We waited over an hour to receive our simple order (no pizzas, just Mac n cheese and a falafel sandwich).While we waited, we listened to staff getting snippy with each other in the kitchen. We tried to leave several times, but weretold over and over again that our food was 2 or 3 minutes out. When we finally got our food, it was very disappointing. Mypartner did not like his pasta and my falafel sandwich was super salty. I understand that Island Crust provides an importantservice as a kosher restaurant on the island. But my experience there today was one of the worst I?ve had at a restaurant inyears. I hope they can significantly improve their product and their customer service. Read more

I wouldn't believe this happened to me except that it did. I came in for a late Sunday lunch, at 2:30 with just one other... person. The restaurant appeared half-full and I didn't expect it to be busy. 40 minutes after placing my order, I inquired aboutthe status and was told 10 more minutes. After 20 min, I inquired again and was told that food was taking an average of 1-1.5hours and that they were extremely busy. After an additional 30 minutes, I asked to speak to the manager and said that it wasunacceptable that we were not told the long wait time when we placed the order. He unapologetically told me that I can leave ifI want and that he makes the food in the order it is ordered in, but my food would be ready in 5 minutes. So I waited patientlyin the front of the store for my food. My food took another 30 minutes to be ready (for a total of 2 hours!!) I sat down to eatand on the second slice of pizza, I found a small light colored hair. (My hair is dark brown and in a hat). I brought it up tothe front and requested a refund for my food. The manager came again and said "you put that hair there because you didn't wantto pay for the food. We will not give you a refund. People come in with all sorts of things and people eat hair all the time. Ifyou keep bothering us I will call the police. You are making problems because you are mad that you had to wait for your food".At this point, the whole restaurant was quiet and I said again "hair is not hygienic, and it is dirty and I will not pay forthis food." I then showed it to a different employee, who said "oh, that is not cheese", and made a face. All he could do wastell me to leave, which I did happily. I will dispute the charge on the credit card. See the hair on the plate next to thepizza. Read more

The pizza here is amazing! It?s also one of the only kosher places to eat. It takes a while to get your order, but worth the... long wait. Read more

Thank you island Crust Cafe. Very accommodating, even though we arrived 5 minutes before closing time, they greeted us with a... smile. Food was fresh and delicious. Our 2 week vacation started and ended in Seattle. Thank you for this great meal to end ourfabulous trip . We highly recommend this cafe . Read more

Food took a little long to come but not too bad. The quality of the food was incredible, though. I don't say this too often as a... New Yorker as I am spoiled with tons of good restaurants but I thoroughly enjoyed this! Definitely a great place to eat ifyou're in the Seattle area. Read more

Awesome amazing experience! We ate out here on our road trip through the NW US was such a great experience we made sure to stop... by again before leaving the area! Salmon fish was amazing and the pizza and fries are out of this world. We loved the dessertsso much that we took plenty to go for the duration of our trip. Staff was so friendly welcoming generous and courteous. Cantwait to be back! Read more