Reviews for Starbucks in Mentor, OH
If I could give this location 5 stars I would! I was in Ohio for business and accidentally did a mobile order at the wrong... location myself and colleagues Wednesday morning so I had to call and spoke to Theo who was so pleasant (and sensing I had nofamiliarity with the area) gave me an option of a transferring my mobile order to a closer location or coming later to pick upmy drinks when I had time. Due to time I chose the latter so later that day I dropped in and sure enough Az was ready to make mydrinks. Fast forward to that night I realized I left my business phone at the store & they were closed. That morning before Iwas able to call the store, Theo had called my other phone to tell me they had it! I came by before heading back l home toIndiana and Az and Shaina were amazing once again! I take customer experience really serious & they missed no points. Wish Icould have tipped more through the app but I'm truly impressed at this team ? Read more
Very nice and clean location, friendly service.
The customer service at this location is amazing! I?m not sure what Ben?s position is at this location but his customer service... is amazing and makes your feel welcomed with a giant smile on his face! I wish I could steal him to work for me, we need morepeople like Ben everywhere! Read more
Amazing store with very nice baristas! i cant remember their name but there was this very kind barista with green hair and... interesting eye makeup. I come in fairly often and they always go out of their way to make it an amazing experience! plan to beback soon as this location always makes my drinks right and gets them out fairly quickly! Read more
I can admit that this branch is the most wonderful Starbucks branch I have visited in the US. All the staff are very nice and... they welcome everyone who enters and say goodbye to them also with kindness. (A simple act, but it holds a lot of value) Also, Inoticed kindness and friendship between them. They can be described as people who work with love and not for other materialreasons. The place is always clean, especially (bathrooms) are always clean at all times (this is what distinguishes it the mostof the rest of the branches). Thanks to everyone who working here! Read more
Awesome location. Easy to get in and out in the drive-thru. Really quick service and great drinks. The best part is the customer... service! Shaina is incredible. I forget the girl with the snake tattoo on her arm's name. She's just as awesome! Read more
To the team at Starbucks on 306 and especially Renee, I wanted to give a heartfelt thank you. I had a very rough morning and she... picked up on that immediately. As soon as I pulled up to the window she was ready to give emotional support to a completestranger and nowadays, that?s rare. She listened to me as I vented about my problems and cried and she provided the most comfortI?ve ever gotten. In that moment, she wasn?t just a barista, she was an absolute blessing. Renee and the entire team even wroteencouraging and loving messages on my cup to go the extra mile and put a smile on my face. Thank you so, so much to theStarbucks team on 306 ?? Read more
Just went through the drive through and Mary and Emma were the kindest humans! Our drinks are perfect as usual but the added... hospitality really provided such a light to our morning Read more