Reviews for El Pollo Loco in Menifee, CA
It?s happened way too many times where they served me burnt rice and chicken. I?ve complained to the manager about it and she... was apologetic and recooked the rice and chicken. I came back a different day and it happened again so we no longer go thereanymore. So unfortunately I have to drive a little further out to the murrieta location which I?ve never gotten burnt rice fromthere. I don?t know how the menifee location staff members have gotten away with serving their customers burnt food. I am sure Iam not the only one. They need to fire all of the managers and retrain all of their staff members on how to properly cook thefood without overcooking it. Read more
El Polo Loco's is my favorite fast food restaurant. They grill their chicken & use low fat fresh foods on the side to accompany... it. You will find menu prices starting at $5.00 for a complete lunch, including a drink. For large families they have dinnersthat will feed 4 or 6. Don't forget the Clasic Chicken Tostado Salad with their signature Cilantro dressing! If the employeesmess up your order...let then know! They will make it right! Read more
Typical El Pollo Loco food (fast food burritos). The drive thru seems to move slowly, they appear to be understaffed. The... staff is usually friendly. Haven't had any issues with wrong orders. Read more
Ordered an 8 piece family meal. The chicken was over cooked or old. Tasted like I was chewing rubber. Maybe after lunch left... overs? Paid extra for two cilantro lime sauce but, it was only 1/4 full. Cheap owners want to save every penny but, in the longrun will lose money with the poor food quality. I've had it in Orange County and it's always good there. Won't come to thislocation again. Employees were as expected and friendly. Read more
I ask for extra creamy cilantro and I also mention to charge me if there was an extra cost. I checked my bag and they didn't... give me anything. I also got a 3 PC breast and wing and the wing had a couple 2" feathers. I was disgusted and verydisappointed. Never going back, drive Thur was very disrespectful. Read more
Waited 25 minuets for our order. Went up to the counter to ask. 3 employees were standing around at the cashier's with no one in... line and ignored me for 5 mins. Then finally came up. I asked where our two small family orders were, he seemed confused as helooked around. Then I pointed out our order in the shelf near the cook station and awkwardly said to himself, "oh it's here." Iasked how long has it been there as he brought it over. (30 mins after ordering with only 1 other couple inside). I noticedthere was cheese and sour cream on the order that was not supposed too. Day down and ALL the food was cold. Sent it back andwaited for the order to be done again. Read more
After waiting over 40 minutes in the drive thru, and paying something like $8.99, I get basically two greasy fried corn... tortillas. So sad especially when I just left stater brothers where I picked up my Easter prime rib for $6.99 a pound. Hummm$6.99 for a pound of prime beef or $8.99 for two fried corn tortillas. Get a grip El Pollo or at the very least speed up yourdrive thru and serve good quality food like advertised in your ads. Otherwise jack in the box has 2 tacos filled 4x as much for$1.29 also DISCUSTING but at least has some filling in it. My goodness WAKE up or shut down. Stop wasting peoples time andmoney!!!!! It's not rocket science Read more
Upon entering I was gladly greeted by employees and made to feel at home!! Olga was the one who took my order and she was so... nice and patient as I had never visited before and needed time to decide what to order. The restaurant was super clean and myorder was made within minutes. Very glad I came to this location. Read more