Reviews for Great American Cookies in Memphis, TN

Standing at the front counter and the girl with the red hair just standing there on her phone looking at us. We stool there for... 5 minutes maybe more. So i tells her people are waiting she says ok with attitude and kept attending to her phone and finallywalked from around the back still on her phone. Asked foe a manager she tell me no manager is in. Whoever is this store owner ormanager of this store. She needs to be fired. Im sure hiding behind a machine on your phone is not in the job description.Especially having a nasty attitude when you are asked to do your job. Read more

I am sitting in front of your counter front on a Saturday afternoon at 2:45 pm waiting for your two employees to return to work.... They are still in the store but are both on break. They do have to keep turning away customers. I am not sure why everyone goeson break at the same time at one of the busiest times of the day or why they don?t get out of sights of the would be customers.I would hope they could be better trained in customer service and break rotations to allow your company to actually sell cookieson a crowded Saturday afternoon. Read more

I cannot make an order with this store. Their online orders webpage says that i am unable to make an "online order" from this... location - try another. When i tried to call, they put me on hold for >15 minutes. I can hear them talking , but they neverpicked back up. I was unable to call back because their phone is off the hook. Unable to remotely contact this store - mustwalk up to make order. Lady at store was real courteous, however. Message from owner: "we are so sad blah blah blah Read more

Top photo is directly from the Great American Cookie Company website. Bottom photo is the actual cookie cake received. Any... questions? Read more

Horrible customer service I go to the counter and I?m not greeted at all, just stared at. The young that took my order never... opened his mouth to say anything and it was a young lady there on her cell phone posting on social media, instead of doing her.There is a charge of 0.35 cent for orders over five dollars, which is weird but anyway I?m not trying to knock anyone?s hustlebut then you have the audacity to ask if I want to leave a tip? I think not work on your customer service and I would gladlygive generous tips. Whatever happen to southern hospitality? Read more

Was by far the worse cake ever. Decorations were nice with icing but the cookie cake itself was straight greasy and doughy. Not... cooked when we opened it for a birthday celebration. We couldn't even eat it. Even servers and our friends at the restaurantsaid whoever made the cookie cake obviously didn't care to bake it. Basically raw cookie dough. Truly disappointed and lucky wedidn't eat it or else we could have gotten sick. This order for a cookie cake was placed in advance also which made it evenmore sad. Waste of money altogether. Read more

I arrived to pick up cookies at exact time as they said. Cookies wasn't ready, I have to wait extra 30 minutes and change my... schedule. They look at me like they make me a favor to make this cookies for me. Never again use this place. Read more

My Bf loves their HUGE double stuffed cookies. They were out, so David made me one. Great customer service! Will definitely be... back. Read more