Reviews for Dunkin' in Memphis, TN
Every time I go to this particular location one of the workers is rude. They get my order wrong and instead of fixing it or... trying to they just claim they don?t ?think? they have that particular item and won?t take it back and try and fix it insteadthey just stared at me. Seemed more like they couldn?t be bothered and were too lazy?oh and they charge me for the item they didnot have. The worker also acted like he scanned my app for points but he did not. So no points, order was wrong and dealt withanother rude person there. Read more
My mom and I were in Memphis for a weeks vacation. My mom wanted a apple fritter and a bottle of white milk and I got a sausage... and cheese bagel on a sesame bagel. They currently did not have any bottles of white milk, so the cashier was going to sell me aglass of water and then put some white milk in the glass. One of his other co-workers saw him doing that and stopped him andtold him that he could not do that. They refunded me my money on the milk. I was very angry because I had just been to thedunkin donuts in Germantown the day before and they did it for me. I would definitely recommend to all my friends to not evercome back to this location on Winchester Road because they are Rude and Very unorganized. You should always take care of yourguest first. Read more
Horrible customer service. Vanilla cream donut no cream in it. Waited for my donuts for 10 min cause she forgot. They were not... very busy. Not greeted when we came in. Place was dirty at 8:30am in the morning. Corporate needs to visit this place. Read more
I dont leave negative reviews, however. This was pretty bad. If I could give 0 stars I would. I ordered and paid for my order... online through the app to give them time before I went to pickup as it was a large order. (For a meeting) 1 order of 50 munchies($11.99) and 2 dozen donuts ($11.99) per dozen (1dozen assorted and 1 dozen mixed filled) and 1 iced coffee. I get to the windowand a girl with red hair and a white lady mention they have none of the donuts I ordered except "nasty ones". I say no problem,and do they have enough munchies to substitute for the other 2 dozen they cannot provide atm, since 50 munchies is priced at$11.99 and each of the dozen donuts that i paid for are priced at $11.99. They say yes, I'm like fabulous! at least I can bringsomething in. The girl with red hair then bring me 1 box of 50 munchies and says "that's everything." I ask, is this 50munchies? She's says yes. I ask about the substitution they were going to provide for the other 2 dozen, (50 munchies donutholes per dozen since they are all priced at $11.99 each, equalling 100 munchies donuts aside from the 50 i originally ordered)the girl states yes I'll get that for you. She comes back with 24 munchies saying that replaces the 24 donuts in the 2 dozendonuts. I explain that the substitution would be 50 munchies donut holes per dozen donuts I paid for that I'm not receivingsince they are all priced $11.99. She says ok I'll get that for you, another girl with a black shirt hands me my coffee Iordered (which was probably made too early and tasted nasty I couldn't continue to drink it after the 2nd sip.) So the samegirl with red hair comes back with another 50 munchies, asks if I got my coffee, I say yes. She ok that's all of it. Now I'mshorted 25 munchies at this point and proceed to explain to her how I am losing half a dozen donuts with 125 munchies when thevalue is 50 munchies per $11.99 that of which i have already paid for. To help her understand the math. She agree Read more
Very helpful n friendly staff now..tried the spicy ghost pepper doughnut! Surprisingly it was pretty good sweet n with a tinge... of spice..like it! Got a dozen of my favorite doughnuts for breakfast n tea time! Read more
My wraps were good. However my Bacon, egg and cheese bagel was served with outdated/expired cream cheese. Not happy at all... about that. Either someone isn't rotating the stock properly or not checking the expirations when the truck delivers product. Read more
Love the breakfast! Smoked sausage on english muffins n the toast with eggs n ham n the best is the munchikins (mini doughnuts)... always get 50pcs @ $8.99 (25 cents a pc)- all 5 flavours mixed in! The employees have very good customer service n r realpatient in understanding my orders! Went to buy my usual this morning n got very bad service from Akia..no smile, no goodmorning, grouchy n refuse to divide my 50 munchikins into 3 boxes n gave me short of 5 n had to go back to claim the shortage nnot even an apology for the miscount...she need to go for customer service trainning as that is a bad start of the day so earlyin the morning at 7.30am! Will definitely walk out if I see her serving the next visit! Read more
Something?s wrong with this location. I went in around a quiet time when there were no other customers and ordered hot chocolate... and latte in-store. They took 20mins just to make these and on top of that the hot chocolate tasted just like hot water. Verydisappointed. Read more