Reviews for Captain D's in Memphis, TN
I made an online order today and I have never been so disappointed With Captain D's . My fish sandwiches looked like they were... just throng together and each one should only had one half bun . I make online orders there often I'm not sure if I make anymore orders there on hack's cross. Read more
Give the store manager Mr.Kenney a raise. His attitude and helpfulness the best thing about this location...Put some people in... the kitchen who can read grill tickets and get somebody from behind the counter leaning avoiding work to take care the bathroomsbetter. Read more
Sat in drive-thru for over an hour!! Why? I have no clue what compelled me to do so, guess I just felt I was too far in to back... out. And it may have been 4 or 5 cars ahead of me. And if it took me this long to get my food, rest assured those behind me didas well. And as time of typing this, I haven't gotten my food ???? First time going to this location but I will be very hesitantto return sadly. After an hour and a half, I left! Edit: just in case it's not fully apparent, I never got my food. FiguredI'd spent enough gas and time, that's more than what I would have paid. Read more
I ordered a 4 piece Country-Style Fish with 2 sides (fried okra, and green beans) at 9:15PM is when I stopped at CaptainD's. The... service was very slow and I stayed in the line almost an hour. This is what my fish looked like when I opened it up. This isthe first time this has happened with this particular Captain D's restaurant. They're normally good, but on this day they wasn'tso good. This was June 14th 2022 at 9:15PM. I left the restaurant after 10pm because the drive thru line was very long. Read more
We waited over 50 minutes in the drive thru for a online pickup. By the time we got our food it was not that good. My shells... tasted old and so did my fish. The chicken strips are small. Forgot some condiments that we ordered. Read more
I love Captain D's so much that I don't mind waiting knowing that they cook good to order so it kinda takes a minute or two, but... this time the line moved steadily. When I got my food if course it was so hot and fresh from the shrimp to the okra, nothing wasovercooked or undercooked. I hate that there's not that many in the city cause it is good food. Read more
Rude person on speaker. I start out the order request stating I have a coupon and read the information as 2 piece fish free with... purchase of a 2 piece and large drink. The woman kept cutting me off talking about a 3 piece. I then spelled F R E E. Twice Ihad to spell. I wasn't confused about my statement and the speaker was working just fine. Finally she gets it and in a nastytone says, "Have your coupon ready!". I get to the window and show coupon on phone. She rudely exclaims, "She gotta coupon onthe phone." Meanwhile, another woman comes to the window to get the phone. She almost dropped my phone! She dropped the sitefrom where I had the coupon so I had to look it up once more. After getting my phone for the transaction and giving it back tome, another woman, maybe manager asks for the phone. I said she'd just gotten the coupon from the phone. She told me it wasneeded again. The younger woman then said she had it. The older woman was saying I had an attitude to the other 2 women. Highlyunprofessional for a possible manager. I was met with rude attitude from the time I placed a simple order. Seems I was servedthe smallest pieces of fish. If you're a regular Captain D's patron, you know these are not the average size pieces of fish. Ifthis continues, I'll be visiting Captain D's far less. The tea was watered down and full of extra ice. Terrible Service on thisvisit and very small pieces of fish. I can't say I recommend Captain D's location on Hacks Cross, Memphis, Tennessee. Read more
The mngr on duty that night was very pleasant, cordial and customer satisfaction oriented. He made sure each customer had... exactly what they ordered. Clean,well lit. Food hot and fresh. Read more