Reviews for Baskin-Robbins in Memphis, TN
I go here almost every other day to get ice cream and the young lady on drive thru double charged my card for four scoops... instead of two, now she wasn?t going to let me know she did it until I looked over my receipt, then I asked her how much is thisice cream again, she said she made a mistake and charged double, but she credited it back on my card, now the receipt showdifferent from my bank statement.. so Bank of America told my to get in touch with then, but there is no manager on duty onlyyounger people. One young lady told my the manager is Montrell, but he?s not in on work mornings, but I can?t make mornings? Read more
Ordered 2 pints at Drive-Thru. Got to window and ask for an additional pint. She said ?NO!? I said, do I need to drive back... around. She said ?NO!? I asked why not? Her reply, ?they not gon want to make it!? Me:???????????????? Just close this locationdown, why don?t you!!!! The service is HORRIBLE, they give you your ice cream in brown paper bags, sometimes with whitespoons!!!!! Will the REAL Baskin Robbins please stand. Because surely, this is NOT it!!!! Read more
The ice cream was good, but the service was horrible! The lobby was closed unless you wanted to buy a cake. We went through the... drive through and couldn?t understand the person taking the order. I drove up to the window and the girl opened the window androlled her eyes. She made the comment about us just driving up without placing our order. I told her I couldn?t understand themover the speaker. She just gave me a dirty look. When she brought the ice cream to the window, she barely held it out and gaveme a dirty look. I wouldn?t recommend for anyone to go there. Read more
After experiencing rude customer service with cashier Vailm (maybe spelt wrong) get home to see my order has hair on his . Not... even opened . I am beyond disgusted and would like this message to reach someone to ensure this issue never happens in thefuture . Read more
This place is horrible unprofessional customer service is at its worst here. I don?t know if a manager is on duty or what? The... sign in the window clearly states inside is for cake purchases and pickup only. The young man and young lady who didn?t appearto be employees say go through the drive thru! The guy at the window says that if I don?t know what flavor how many ppl in myparty then I can?t purchase a cake. Take the sign out the window if this is really the case. Horrible Read more
I ordered two banana splits 2 kid cup and a pint of ice cream. The scoops of the kids cup was the same in the banana splits. I... feel cheated out of my ice cream Read more
I been going to this Baskin Robbins for years, Since last year until now it's terrible, I'm a faithful customer, I noticed when... you go threw the drive threw get home notice its half ice cream they never fill it to the top. Please tell your workers fill theIce cream cup or sundae to the top. Read more
TRIED to sell me a dirty used gift card. We giving 1 star because they gave me my money back.