Reviews for Back Yard Burgers in Memphis, TN
Hockey puck. The burger was solid, dry and hard as a hockey puck. I don't even know how you can do that to meat. Fries were... good, but for the overall price and wait - no thank you. Must be a reason they are "temporarily closed" now. Never again BackYard Burger. Read more
Whenever I'm in town I always have too stop by and get a burger from any of there location in the area. I'm never disappointed... and as always it's worth the wait for me. Customer service at this location was great and I appreciate it. Thank you Read more
Visited the Union Ave location tonight. The staff was attentive, answered my questions and were patient while I ordered. My... food was hot and order was correct. Great job y'all! Read more
This visit was purely awful! I ordered a pick-up through Doordash. I placed the order at 1:52pm since my break is at 2pm, since... most places need time to prepare the order. The order was marked ready in less than 2 min, meaning no matter what my food wasgoing to be cold. When I arrived at the location I pulled around to the back where you enter. The left lane was closed and onlythe right was open. Due to the line placement, I was not able to get through to go to walk-up window (but it did not seem openfrom the front nor a way to access it so I did not try) so i waited in the drive through. It took a decent amount of time andwhen I got to the speaker box I was told I needed to come to the walk up window. Again, not completely accessible due to BYB'sparking lot being entirely too limited. So I was then able to get around and go to the front. I would also like to note thereis no proper place to park by the walk-up window so I had to pull to the side and hope no one needed to be there. I walked upand was greeted with "we don't have milkshakes but here's your order." Also order screen for BYB on doordash did not let meselect a drink NOR was I asked. But she handed me a drink anyway. I told her I wish I had been told since the milkshake was theprimary want. She simply said "well you werent charged". and dismissed my concern. I then asked why they did not notify peopleof unavailable items when the order is placed. After all there is a very simple way for them to do that through Doordash. Sheagain had no apologies or concern and said again "well you didnt get charged." Turns out I did, and still am. Doordash had todo a credit. Sad BYB didnt since it was your issue not Doordash. As I drove off with my order back to work I was eating my COLDfries and then noticed I also received the wrong sauce. Clearly printed on the receipt. This BYB location and specifically Kito(employee) do not care about customers. Thanks for wasting my time. Never returning. Posting rev Read more
Ordered 3 salads for work lunch. Ive eaten plenty of back yard burger salads, so to say I was disappointed is an understatement.... I always order the cranberry pecan chicken salad. Not sure what happened, but it has changed. Instead of the spring mix lettuce,it now has iceberg! The salad is half the size it used to be. It is more of a side salad than a meal. Very disappointing. Icalled grub hub to notify them that this had to be a mistake!!. They called the restaurant but there was no answer. I called therestaurant and chose the option to leave a message about my experience. The voicemail was full! $30 bucks wasted Read more
The burger and fries were cool by the time I got home and I am 5 minutes away. The lettuce on my sandwich appeared to have been... heated up and was dark and wilted. The fries were not fresh and a bit soggy. The prices are too high for this quality. Ichose a time midway into lunch time thinking everything would be fresh. I would normally rate BYB a 4 or 5 so I will give themanother chance. Read more
So I normally check my order prior to leaving. Especially at this location but I was in a bit of a hurry this day. After sitting... in line forever I place my order for a blackened chicken sandwich combo only to get back to work & discover the most awfullooking burger I?ve ever seen. I don?t eat beef so there was nothing I could do with it. I called this location for two daysstraight go advise them that I would be coming back for a replacement and the phone line was continuously busy both days.Considering how long it took to get the order and how expensive their combos are you would think they would take the extra stepto ensure order accuracy. However, I will take partial blame because I should?ve checked the order. I ended up paying $9.28 fora watered down Sierra Mist, not so fresh fries, & a burger that I couldn?t eat. Check your order anytime you visit thislocation. This is the 2nd time this has happened to me visiting this spot. Read more
Went to this location on yesterday 08/09/22. Store was closed. Is this permanent?