Reviews for Wendy's in Mechanicsville, VA
Pretty substandard across the board. Service was poor. To be fair, I believe some of the issue with wait and poor service was... due to payment system issues causing chaos for the employees. So it was not entirely their fault. That falls on the managementto have processes in place to correct. Looking through drive through window at one of the workers wiping his nose with hand,then touching food was unsettling. Read more
First time trying their new fries. They were good. All food was hot and fresh. My first time trying the pretzel bun. That was... much better than a normal bun. I very seldom eat fast food but having to run lots of errands today made it necessary. Read more
I started ordering and was asked to repeat every part of a combo meal 3 times each for two different meals. I said thank you and... the person replied "Mmmmmmm". Like... I'm not one to complain but after repeating my order again and again. You think a simpleyou're welcome could of been said..... "mmmmmm".... Read more
We were in line for 15 or 20 minutes with two cars in front of us. We waited for 10 minutes at the speaker before they would... take our order. Waited another 10 after ordering. They messed up 80% of the order and acted like I was being a nuisance forinsisting that they give us what we paid for. The staff seemed to be mostly careless/incompetent. One older gentleman was politeand seemed to be trying. The younger employees were basically useless. Corporate should shut down this location. I?m not goinghere again, even though Wendy?s is one of our favorite fast food stops. This place probably averages 2 star service, today wasunbelievable. Read more
I've been here a few times and today was definitely the last straw. It took over 40 minutes to get through the drive through... (only two people ahead of us the whole time). 8 out of the 11 items we ordered were wrong or missing. What we did get was dryand old. The workers were rude and when we asked for corrections, they were indifferent. We never got 2 of the things weordered. I will never go here again. Read more
I don?t post reviews often but?Sad and disgusting. The employees showed no professionalism at all. She finally came to take my... order and immediately afterwards went back to her phone watching videos. The owner and manager need to take control. Of courseno other customers were here inside or in the drive thru. Food was poor quality. The chili was water with a few chunks ofhamburger and beans. Totally awful. Don?t waste your time Read more
Heads up, I know it?s summertime and summer flies are out like crazy, but I believe this was not OK at all. I walked into the... restaurant and saw a bunch of flies just flying around and I walked up to the counter and flies were flying around the registerand soda machine. At least 50 or more fly there. At that point, I was like, yea, they have got to be on that food also. So Iwalked out and went somewhere else. Pretty sure that is a health issue. Read more
This is the most pathetic Wendy's I have been to. Always extremely slow wouldn't go on my lunch hour. About 9 30 third evening... sat for 20 minutes to place order. On drive thru. Gave up. Drove to wind one girl on her phone and one guy mopping. Theowners should set in food lion lot and watch. And by the way it says they close at 1am Read more