Reviews for Whataburger in McKinney, TX
Standard Whataburger. It is always clean when we go here. Sometimes it can be quite busy. We have had only one occasion where it... took 30 minutes just for us to get cold burgers. We watched a white-shirted manager come in during this rush but he wentstraight to the back and offered no guidance to the overwhelmed staff. Other than that day, though, it's usually on par withother Whataburgers. I have only ever had one error on a burger, which they promptly fixed. Read more
Great food - where fast food feels different because it?s that good. Most are relatively slow, but the payoff is worth the... wait. Read more
Worst whataburger ever! I waited 17 minutes to get up to the order box to place my order then the girls said just one second and... now it?s been an additional 11 minutes waiting. I said hello thinking she may have forgotten about me she replied just a secondand I am still waiting. Cars behind me are honking and driving off they are losing business and as I am typing this and takingphotos I still haven?t been helped? still waiting to place my order. This is insane and the worst customer service I have everseen! Hey they finally came on now after waiting 5 more minutes and I ordered two large chocolate malts and they said they don?thave any shakes or malts after all this time!!! Stay away from this place! I?ll make sure to send an email to their CEO as wellas I promise you that he doesn?t know it?s being run this poorly Read more
The food here is good. The wait time is terrible. I mean I could watcha whole NFL game in the drive through with 1 car ahead of... me bad. Despite that the food is fresh and hot. The team members are usually very friendly. The beverages are trash tho. Sodasare flat. The banana milkshake was half chocolate milkshake. I ordered a coke the other day not thinking. Flagged the drive thrugirl down 5 times to switch to tea before she made the drink but she never came. She finally came, made the drink, and thenacknowledged that I was waving her down. I asked to switch to iced tea. She said but it's already made. I said I understand butI was waving you down. She said "whatever I guess somebody gonna get a coke with melted ice". I asked about the coffee on mylast visit and the man on the mic told me it's the absolute worst coffee in the industry. I took his word for it and orderedTea. Read more
So far the experience has been ok. I've been here several times. But today I could understand the employees; I used to work in a... restaurant too. The last thing we want is for an entitled a***ole customer to be making a scene just because the order came outwrong. Please remember that we achieve nothing if we lose composure. Maybe a little training on how to deal with upset customersis needed. Read more
This is my favorite fast food spot. The onion rings are the best! Usually I never have a complaint, but today I must say I am so... tired of their shake machine not working! I am like dang I know so many people that only go only for the shakes. Looks like theydon?t care about losing customers/money due to a broken shake machine.?????????????????????? Read more
I've never had such a cold meal before. It was like they took room temperature ingredients that had been sitting out, no where... near anything warm, and assembled the burgers. The frys were just as cold and were coated with so much salt I couldn't eatthem. Absolutely terrible Update 7/22 Decided to go back and not only did the *exact same thing* happened with the burgers.They also gave me singles instead of the doubles I ordered, forgot parts of the order, and never came out for curbside so we hadto go in for it. Just don't go to this location, go anywhere else Read more
Order #548750 on 10/30/22 at 2:03pm. Unfriendly customer service: no smile or greeting at window. When I was handed my meal, I... asked if there was a straw in the bag. The cashier immediately answered "yes". However, when I looked in the bag there was nostraw. When I went back to the window to explain, the cashier just gave me a blank expression and handed me a straw. No apologyfor the inconvenience - just a disinterested look. Staff must be trained far better! Customers shouldn't feel like they areinconveniencing them! Read more