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Reviews for Great American Cookies in McDonough, GA

Rachel Lawrence 1 year ago
1

Went in to get cake pops for my daughters birthday. I called ahead to ensure they would be there?- when I arrived no one greeted... me or even acknowledged my existence. FINALLY after another customer walked in and was greeted did someone come from the backand without gloves or a hand wash decide to get me my cake pops. Not only did she TOUCH one of the cake pops where we have toeat it with her BAREHAND. But when I asked if she could get gloves she seemed annoyed. After which SHE DROPPED TWO OF THE CAKEPOPS that I needed for my kids birthday. No apology or nothing. I think if she would?ve at least apologized it would have made ahuge difference. The customer service here has always been hit or miss. Go with very very low expectations and don?t ask them towear gloves because apparently it will cause them to accidentally ruin your kids birthday. SMH. Absolutely the worst. Sittingin the parking lot trying not to cry. Hope everyone else has a better experience. After reading other reviews unfortunately I?mseeing a pattern on who they decide to greet from who they don?t and I am deeeeply upset. Unacceptable. Please train youremployees to give greetings to every patron?- because all of our money is green. Read more

BECCA M 1 year ago
2

I don't get what the hype is. To me the cookies were very "processed" and left a yucky coating and aftertaste in my mouth.. i... was sad because I have been hearing about this place for years. I think I will pass next time. Read more

Contact Us 1 year ago
5

Great American Cookies inside of this location is good. Their cookie slices are super soft & fresh. I wish this location was... closer to my home, keep up the good work & providing friendly service! ???? Read more

Taylor L 2 years ago
2

everytime i come to this great american cookie the staff acts like they don?t want you to be in there and rush you. this is like... the third time i?ve had this experience, and it never changes. it?s always so much attitude from everyone that works here. Read more

Ria Collins 2 years ago
5

Our cookie cake turned out great! I've bought a few cakes from this location and everyone is always very friendly and our cakes... are always cute and completed on-time with no problems. Read more

Shar Dorsey 2 years ago
5

They were very friendly and knowledgeable about their product. They told me how to care for the cookie cake and I am pleased and... will be back. Read more

Sabrina Smothers 3 years ago
5

These guys can make your cake quick if you need it in a pinch and ALWAYS HAS the best artwork. Love that I can just call and... tell them what my daughter is into and they always make the perfect cake! Read more

Lance Dooley 3 years ago
5

I love ice cream . This is an amazing place with the absolutely best service I've experienced. These servers suprised me with... one of their own concoctions because I didn't know what to get. This is the place for cooling off in the summer time. Can't waitto try cookie cakes next. ???? Read more