Reviews for Pollo Palenque Mission TX in McAllen, TX

Ruben did an awesome job! We ordered drive-thru and I guess we forgot something else and drove away. He ended up chasing after... us to give us our food. Great customer service!!! Read more

Very disappointed, ordered from drive thru. It took them about 10 minutes to give me my order, when I get home I found out an... overcooked chicken. Read more

My greatest appreciation to the management and upper management team of this establishment, my wife and I had a minor issue with... the cashier and a member of the kitchen staff, regarding an order we wanted that varied a slight bit from the original menuitem that resulted in us leaving the restaurant without placing any order at all. I contacted the the main office and withinminutes we received phone calls from both the District manager and general manager who were both super professional andgenuinely concerned about our experience within their restaurant and went above and beyond to make it right ,WOW! you don't seecustomer service like this nowadays. Turns out it was a simple misunderstanding due to a training issue with their employeesthat was corrected right away, we look forward to revisiting this establishment in the future. Thank you, Carlos and Cruz youare truly awesome representatives of the Palenque organization. Read more

Really good grilled chicken but pieces can be small but made fresh, sides are really good and service is always good

I wanted to buy lunch for my friends so I went by Pollo Palenque on the expressway and Taylor Rd. In Mission. I ordered from... the drive thru, I wanted breast meat and Leg meat, rice and beans, corn and flour tortillas, and salsa. I repeated the order,but this time I said white and dark meat. When I got home I opened it up and it was all thigh and drums. I immediately bagged upthe chicken and headed back to the restaurant. I saw the manager when I walked in and asked him if he was indeed the manager. Hesaid yes, so I explained the situation and showed him my receipt. . His response was the price I paid was for the leg meatcombo. I rebuttaled that's not what I ordered, and that I had specifically stated "I wanted both white and dark meat". He then referred to the menu that was stapled to the bag and showed me what was given to me. He never got my point, that I wasn'tconcerned about the price as much as I was about getting what I wanted. He ended up giving me three pieces of chicken breast,but I had to wait another 10 minutes to get it. The chicken breast turned out to be a bit dry, and the rice overcooked. Thebeans were Ok, the salsa and tortillas were really good. Also, the breast were a decent size, but the thigh meat ( cut in halfas two pieces) and the drums were really small. The thigh meat is super thin as it is then cut in half. Overall I wasn't toimpressed. Read more

Waited almost 30 minutes for these ?chicken tenders? which tasted as bad as they look. Terrible location, drive a few more... minutes and go to the one on 10th. Read more

This is one of their best locations. I have visited most of them and I prefer this one. Grilled chicken has a fresh taste and is... cooked to its perfection. Their sauces and steamed veggies are excellent!!! Establishment is very clean and waiters are veryattentive and courteous with every customer. Prices are reasonable and highly recommend. Read more

Safe, Excellent food. The staff is always attentive. The food is better than others.