Reviews for Starbucks in Matthews, NC
Normally I love Starbucks ??. The people are nice and the coffee ?? is amazing. This time it left a bitter taste in my mouth. ... I was greeted at the door by the lady stationed to hand out the beverages - good so far. I place my order with a cheerful youngman wearing a mask who had a sticker which said 'smile'.. I complimented his mask and we are still good. Now. Now I am waitingfor my order.. The lady at that beverage handout counter Says the name Yvette. Now there have always been confusions with myname at Starbucks so I asked again who is the name or the drink 4, she says Yvette. I was curious and I went to check the checkthe cup, I merely turned it around to see what the order was in case it was my drink and if there was a confusion on thedrink/name. What happened next was shocking to me because it is not how Starbucks is supposed to treat people who are paying forvery expensive coffee. I walk up to the cup, and turn it slightly to see what was on the cup.. I see immediately that theorder was not mine. The lady at the counter proceeds to tell me that this was for Yvette and since I am not Yvette now she hasto order a brand new drink. She snatches the cup and puts it on the counter for the experienced coffee mixers to do their thing.The way that it was done was pretty shocking that a lady standing next to me said, I am sorry for what happened to you. Sheshared her story where she was yelled at by 1 of the Starbucks people. I left, I figured that she really takes her job seriouslyand I guess I am not allowed to touch or breathe inside a Starbucks store. As I was pulling out a lady who was inside asked meto roll my windows down, to apologize for what had happened this morning and it wasn't even her fault. I believe that goingforward I will never enter this Starbucks again At least, in the mornings. And if I ever go at any other time and she is there Iwill walk out. I understand that there are rules on safety. I felt that I just spun the cup arou Read more
Great service, excellent Italian Roast coffee, excellent pumpkin-pepita loaf. They are streamlined and friendly at this... Starbucks, though the latter actually means more to me. Read more
Always a great experience at this location. Although it is always very busy and takes a lot longer to get your drink.
WORST starbucks I?ve ever been to, I went in there and ordered a grande white chocolate mocha and by the time I was already far... away from the store I realized the drink felt way too light so I opened the lid and it was barely filled 3/4 of the cup. Nevergiving my money to this greedy lazy location again. Read more
Loved the hijabi at the register!! She was so friendly and welcoming. I ordered one of those complicated tiktok drinks and she... was super patient with me :) Read more
I'm giving 2 stars because of service and consistency. I stop here daily and there is zero consistency in the service provided... by the employees. Some days it's exceptional and others it's horrible. It's the same with the drinks, it's made one way oneday and different the next. Some days it's full and others it's nearly a 1/3 less coffee. When you pay over $5 per drink it'snot to much to ask for consistency. I feel it's more a problem with the management at this location, there isn obviously afailure in training. I'm going to stop at a different location for a week to see if it's a company problem or just thislocation. Read more
Great service. This place is often very busy but they do their best and always get things out in a reasonable time, and greet... everyone with a smile. Read more
Place looks and feels clean, BUT, with an empty line and almost no one in the store/waiting for drinks I stood in line for 5+... minutes in front of 4 baristas and no one said anything to me. Eventually just walked out. Poor customer service and Starbucksetiquette. I thought it was supposed to feel welcoming, it wasn?t. Read more