Reviews for Dunkin' in Matthews, NC
I've been coming here for over 15 years and I have seen a huge decline. The help they have is horrible and if you get what you... ordered, you're lucky. The line at the drive through wraps out to the street and most people end up wait 15 minutes for it notto move, then just pulling off and leaving. Absolutely horrible operation, and since the door is always locked, rating theatmosphere is impossible. Read more
The restaurant is always filthy. They?re always out of everything. The staff doesn?t know their own menu or how to make... anything. There is always a line around the block because the service is slow. It?s a gamble every time you order somethingwhether they?re going to make it different from the last time you were here. This has to be the absolute worst Dunkin?s inAmerica and the owner needs to close the store and just reset everything because this place is an icon to failure and an exampleof franchising a restaurant with no leadership. Read more
The owner needs to come see the service here. Why does it take 18 minutes to service two cars in drive thru? The person taking... the orders in the drive thru is not clear, does not tell you when she is ready for you to place the order, doesn't tell you topull up, and talks too fast for over speaker. Read more
Terrible location. Horrible staff. The drinks always have way too much creamer. On top of that they add sugar although you?ve... asked them not to. And they add sugar when you don?t even ask for it. This location sucks. I don?t know who?s worse between thislocation and the one on albermarle. If you ever have to call this location, forget it. They will not answer. Half the time thesepeople aren?t even on time for work. They NEED a new staff. I?m talking associates, managers, DMs, and regionals. Better yetjust close the whole location and start over. Read more
Drive thru is always 10 mins plus! Order is never right and when you question it you get attitude! Ordered a signature latte... which comes only in a medium or large. Has whip topping and all the extras for 4.69! I get a small with nothing. She actsoffended that I questioned her about it. But would not make it right! Last time there! Oh and 1 drink and an avocado toastwas 10.59! GEEEEEZZZZ....... Read more
One of the worst locations I?ve been to. Smells terrible outside and pretty weird inside as well. Asked for a simple ice coffee... that other dunkin locations haven?t messed up before. What I recieved didn?t taste right at all. Just go to another location Read more
This morning I went to a cafe at DD and I was carrying my cat in its carrier and at the end of my purchase, a person from DD ran... me outside with my cat, told me that animals were not allowed inside the cafeteria, because I did not he said just entering? Thelady allowed me to do my shopping first and then run away. It's rudiculous, in Starbucks they always allow me to enter and buywithout any problem. Additionally, the person had no manners when yelling at me in front of everyone, possibly she had a bad daybut the buyers are not to blame for it or our pets, I never took my kitten out of her carrier, and she was very rude to me. Iwill definitely not return to that place, there are ways to say things without offending. Read more
Don?t get me wrong, I LOVE Dunkin. But everytime I come here my coffee never tastes good I always have to go back in and have... them fix it. Not to mention the women who work the drive thru window are ALWAYS rude. Especially today on 11.19.22. And if youdon?t order through the app, you?ll end up getting the wrong thing. Read more