Reviews for Chipotle Mexican Grill in Matthews, NC

Consistently under delivers on portion size. Always order double steak and anytime it?s delivered it?s like a half portion. Paid... 18 dollars for basically rice and cheese. Super annoying. One girl actually told me if they have over portioned other peoplethey will intentionally short other customers to make up for it. I?d do zero stars if possible. Read more

For me, presentation is just as important as the taste of the food. When I picked it up the side of the bag was wet for whatever... reason. When I got home something was dripping from the bag. When I opened the bag at home and took the food out I noticed whyit was dripping. The bag was sat straight up on the shelf when we went to pick it up. My burrito bowl was placed in the bagsideways and was dripping whatever was coming out of the bowl. Very disappointing. The 3 stars were given because the food wasdecent in taste and the other 2 items ordered looked presentable. Read more

Reluctantly, after several bad experiences at this Chipotle location, I write a negative review. In the last several months when... visiting this location they have not had various key ingredients and the restaurant itself has been unclean. Today, though, wasthe worst experience. First, the restaurant was closed inside due to a gas leak, which seemed suspicious because other businesssurrounding it were open and people were working inside. But they said to order online. So we did. It said our order would beready in around 5 minutes. Well, it wasn't ready for OVER AN HOUR later. What's more, several parts of the order were wrong.They offered no discount even after this. I'm very disappointed as I love Chipotle and this location used to be good. Read more

I'm in the industry and understand the struggles faced even more in recent years. I worked for this brand at one point so I... understand even moreso. Unfortunately, this location, which once my go to, has declined rapidly. Cleanliness, standards, foodquality all of it. Out of guacamole, black beans, fajita veggies at 1130 AM? One young man working line at noon, a POS tryingto help the line while ringing up people with gloves, one online, a grill guy with no head covering. Randomly a manager whoappeared to be busy trying to prep stuff would pop his head onto the floor. Read more

This place has gone down hill very fast. Employees don?t even care anymore. The restaurant was dirty. Seems like management... wasn?t there. Customer service was horrible. Had to ask for my food to be done twice because the meat was burnt. Read more

Terrible - I got 4 pieces of steak which were burnt and dried out on my entire burrito with no fajitas. My amount of steak in... the burrito is at the top right of the pic. My wife got a bowl with majority of corn & Guac with rice & the tiniest bit of steakwhich is also missing fajitas. Just absurd! Read more

I wish you could give a place 0 stars. This is the dirtiest restaurant of any kind I have ever set foot in. Absolutely... disgusting. Pictures speak for themselves. Read more

Gave this chipotle a second chance and decided to go back after last failed experience. Got my order completely wrong. Only... decided to go back be albermale rd is worst and wifey wanted. Won?t make the mistake to go back I ordered double steak gotshredded beef. Wasted gas time and energy. Again I will not support this establishment anymore. Be careful eating here Read more