Reviews for McDonald's in Mary Esther, FL
It's fine. They forgot condiments and portions of my meal frequently. Not a bad place. I understand they are busy and low... staffed. Read more
Second time I came through in a month.. I'm a local.. Did get what I ordered from the the drive through but didn't expect it to... be wrong.. Lacking product both times.. Drove away because I saw they were getting busy.. Poor service overall.. Read more
The worst. Stopped for a quick breakfast and was absolutely disappointed at the workers. Asked for a coffee with cream. You... would have thought I was asking for the world. I understand in todays world that getting quality labor is hard. But there isNO excuse for this. Read more
Employees have limited customer service experience. Refused to eat here and I'm a local to the area. Trust me, you won't get... your money's worth here. At least not in service. The manager almost ran into my door speeding into a handicapped parking spotand didn't apologize for driving while texting! I grabbed her license plate number and a photo of the woman driving and textingat the same time while speeding AND parking in handicapped parking without having a handicapped sticker on her car. She couldhave been handicapped in some way, but it wasn't noticeable. This review was written on one of my happiest days this week.However, since I was almost ran over getting out of my car and the manager of this establishment refused to acknowledge it ortake any responsibility. I mean, imagine if I was a small child and harder to see. She's lucky I haven't reported the crimeyet. Read more
After watching the Florida State/LSU football game I stopped at this location at 10:54 PM on 09/04/2022. Their posted hours are... open till 11:00 PM. At the drive thru window I was greeted by a message that says we are closed. I procedeed to the drive thruwindow where 3 employees looked at me and refused to come open the window after repeated attemps to waive them over. I had tobang on the window to even get their attention, then a manager came to the window and said are you trying to break my window. Isaid no I'm just wanting to know why you are closing early when I still had six minutes to order food. How unprofessional arethese people? The lack of customer service at this location is TERRIBLE!!! Old man Kroc must be rolling in his grave at thelack of poor customer service. Boycot this McDonalds and make their bottom line suffer, its the only way upper management willpay attention!!!! Read more
I ordered 2 large frappes through the app and upon arrival a very disrespectful guy talked to me at the drive through where he... checked me in (charged my card) and waived me to the second window. At the second window I was told that they don?t have thedrinks I have ordered (yet they went ahead and charged me anyway!) and I need to pick something else or otherwise I?ll have toget on the phone with customer service to get a refund. I asked why did they charge me for something that they knew they don?thave but I didn?t get an answer. Gave me an option to drive across town to pick up my order so I went with it. When arriving atthe other location across town I was told that I had to park and go inside I cannot just get my drinks I drove here for at thedrive through window. After some wait I was presented with two sorry looking frappes that was only filled to about ¾ of theway. I asked if I may have two full drinks as I?ve paid for it and it?s not a favor for me like they have handled it I?ve gotattitude but luckily a nearby manager told them to fix another one. So after driving through town and waiting for a while to getwhat I?ve paid for I got even more attitude and another set of sorry looking ¾ cup of frappes. At that point I just gave up andwalked away to share my story as a cautionary tale in case you would think about getting anything from a Fort Walton BeachMcDonald?s. Edit: Forgot to mention that the second set of frappes were basically just a ¾ cup of coarsely grind up ice withsome coffee mix. Read more
I have never had a burnt chicken sandwich from McDonald's until today. I usually let the small stuff slide (no BBQ sauce given... for nuggets, being told the fries are fresh when you can clearly see they are not, request for no items on sandwiches that getput on them anyway - ie. pickles, etc....), but today was just not right. You guys really need to get it together regardingmessing up orders and food not hot or too hard, and even burnt. Read more
I need to go here occasionally to remind myself why I don't go here often. This time, the staff seemed unfriendly, my large... fries weren't full to the top, and my McRib was composed of two partial patties that didn't quite add up to a full patty. Atleast the fries seemed properly cooked, though a little on the soggy side. Read more