Reviews for Dunkin' in Marlborough, MA

I rode right by the window you need to order from. I looked out the window and had to ask the man behind me to order for me.... Luckily he was a very very nice guy and did so! When I got to the pickup window it was terribly confusing to try and split upthe orders and the payments. I of course paid for The Man behind me's breakfast as how could I not, he was so kind. Then feltvery happy to tip the counter and order fillers, because they were so patient with my forgetful, going to fast self! ?? Read more

Nothing particularly special about this location. Coffee was hot and bagel was ok. Place is small and a tad cluttered and the... cashier was unwelcoming but otherwise fine. I don't really have high expectations from DD other than hot coffee. Read more

I have been to Dunkin Donuts many times and it has always been a terrible experience. They are slow, the workers are rude, and... the food is bad. I would never go there again! Read more

A good coffee can literally start my day great and just like that a bad coffee can really just tip my morning off. I'm so sick... of hit or miss coffee at dunkin I order the same coffee every morning and it's made correctly maybe 3 days a week. I don't havetime to turn around in morning so I stop at the one next to highway to get it remade and they had the gal to tell me no it'sanother 3$ because a different company made it your all dunkin franchise. The complete laziness in putting ingredients in tosink to bottom and not stir it unbelievable Read more

I came to leave a review, and realized many reviews are all basically saying the same thing. Every time i come here and grab a... coffee, its made wrong. I used to be an assistant manager at a dunkins less than a year ago. I know where and how they messed upbut gave no regards to make sure this didnt happen. The sugar dispenser must be empty and they dont realize it. I had ordered aLarge hot 4 cream 6 sugar, easy coffee. Also asked for it to be stirred, you know, what theyre SUPPOSED to do with coffeeanyway. My coffee litteraly tastes burnt, AND has 0 suagr. I shouldnt need to go back every time! I understand things happen butthis has been consistent with this location. I recommend going to one of the other dunkins along the route if you can.Definitely avoid this store Read more

Bad service. I got here at 728 and after ordering 2 drinks already, they then said we are sorry but the machine is broke down... already ???????. At first I ordered Latte, they already said they closed down on the latte machine. So I ordered a coffee and ajuice drink, they still said sorry our machine is broken down. First of all, they are supposed to close at 8, but at 730 theyalready didn't want to take orders anymore???? If there was a -1 star, I would have rated them already. Service sucks Read more

If a business does not have what you want, does the manager... A. Mention that they don?t have it but have something... similar? B. Mention that they don?t have it and nothing similar Or C. Put something else in and hope the customer doesn?tnotice and when told that said donut was not what they asked for and to switch it, customer is told that they can?t and theyhave to deal with it? If you choose C then you?re exactly right as that is what the manager, Denise thought was the rightanswer and refused to swap. And no I didn?t accidentally ask for the wrong donut she blatantly gave me something different inhopes I wouldn?t check before I drove off. If the franchise owner thinks this is what a good manager is then I can only imaginewhat else goes on at this Dunkin? Donuts. Read more

Aside from almost never repeating my order back to me, I get very consistent good service here and they're now my preferred... morning stop. Also, the store itself is kept very clean, which I appreciate. Read more