Reviews for Blake's Lotaburger in Tse Bonito, NM
You may have to wait, but the food is always cooked when you order it. So it's fresh and worth the wait. It's always clean... inside too! Read more
I know it was a busy time during the fair but my 3 breakfast burrito order still needed to be correct. I honestly don't need to... check to see if my order is correct before I leave the store. I was very disappointed as I had already waited 45 minutes anddidn't want to wait another 45 mins for my order to be corrected. Read more
Customers BEWARE the poor service, the incompetent and lazy employees, and the constant mistakes and lack of attention to... service in any way ........ Went all the way through the drive-thru, only to be told 'cash only' at that time. Immediately I hadthe clerk insisting the order taker had informed me, though this was never the case. After being informed it was cash only atthat time I asked why there was no signage placed AT or BEFORE the drive-thru entrance so that I wouldn't have waited all theway through, wasting 20 minutes. The dishonest clerk then went and summoned her shift supervisor who defended not having a signor a person to inform customers of the issue at that time. The ignorantly defensive and rude supervisor then stated that I wasgiving her "attitude" and that she doesn't have to serve me ...... simply because I am voicing a relevant complaint???SERIOUSLY?? I will never return nor allow anyone I know to return without knowing how incompetently this location is staffed.This is NOT the first issue from this location, this has been a very poor quality location for some time now, with zeroimprovement. Customers beware! This location deserves a big fat ZERO stars!! Read more
My friends & family tell me so much about Blake's, how good it is & it's a "gotta have it" if I'm in New Mexico. Well this was... my first time here! I ordered 3 meals from the drive thru for my family & later found we were missing a NM Style Cheeseburger. Iate my regular Lotaburger meal & I wasn't impressed. I returned to the store to get my missing NM Style Cheeseburger, thefemale supervisor or manager was very helpful, understanding & was willing to get me my missing food. I stood back waiting formy burger & notice that female supervisor/ manager was going above & beyond to help other customers. She was helping solveissues with customers in-person, on the phone & her coworkers... and at no time did I see her complain, give a smirk or roll hereyes. She was doing her best to make sure customers/ employees were helped & satisfied. She was multitasking beyond what I cando & she kept a positive attitude. At that moment I was truly impressed! ...its not easy dealing with upset frustratedcustomers. I recieved my NM Style Cheeseburger, I thanked her & wished her a good day. I took a bite of the burger & it wasgoooooood! I normally don't eat any kind of chilli but I ate the burger up completely! Read more
Our food and service in the drive thru was great! The girl assisting us was quick with everything and confirmed our order twice... while ordering and picking up which was nice. Our green chile burgers were hot, fresh and had a nice spice to them. We alsoordered fries, onion rings and chicken tenders all of which were very hot and tasty. Read more
The green chili burger was delicious, but the fries were inedible. The absolute worst ever. The place was empty but a long wait... and we had to wait in the parking lot. Employee was really nice and friendly. Read more
The Blake's in the Capital of the Navajo Nation. (Manager, you need to keep this place clean). Most of the tables had crumbs.... All three trash bins were well beyond their lids. Seen multiple employees taking their breaks and eating. Sure, I'm all fortaking hard earned breaks, but atleast assign someone to take care of the trash and wipe the tables! We sat at a clean table,but the seats had crumbs. Our food was delicious, but there were some issues. First, they messed up our order. , they gave ussomeone else's order mixed with our order and gave it back. Then we realized we were missing an item. So we had to go back asecond time. Opened our burgers and found bacon missing from a burger. Had to go back a third time. They gave us bacon withoutissues and it was quick, but all that shouldn't have happened. Come on Window Rock Blake's! Read more
Placed an online order with extra bacon & a extra egg but noooo? there?s no eggs & whoever worked the drive thru window, read my... order back with everything I ordered online. What a sad breakfast. SMH. P.S. the tortilla was dry & and was breaking when Iopened my burrito. Read more