Reviews for Five Guys in Manchester, NH
Five stars for all of the hardworking staff here, mostly for not telling alcoholic boomers to get bent. "Grilled onions and... peppers rararara!" I bet the man in question didn't even tip. If you order when it's busy, expect to wait an amount of time. Read more
I come here quite often. And I ask for my food a certain way. I see the amount of salt they put on their French fries and I ask... for light salt. My last experience was very bad. As I was standing and waiting for my food I observed my order being processeddown the line. And the employee that was working a French fries station just took out a batch of fries. He salted them as usualand filled up 3 cups and 3 trays they dump over. And the third tray there was nothing left so he scraped the fries from thesides that usually fall over when they dump them in the fries basket. And all those who knows how old fries from the side wheninto the tray that guess who got? Yes went right in my bag. Because the other 2 bags had yellow receipts to them that indicateUber eats deliveries or other food service deliveries placed. My bag was the only one with a white receipt on it. And all thishappened right in front of my eyes after. 1. The floor leader specifically called out the fry was light salt. 2. The employeethat did the fries asked me which order was mine and I responded order 91 with light Salt. Then he proceeded to give me theregularly salted fries with the tray the had the left overs scrubbed from the sides. When you pay $18 for a fast food meal youexpect it to be at least decent. Not bottom of the barrel fries. This completely ruined my experience. I will have to think longand hard if I was to give Five Guys my business in the future. We live in a recession right now. And incomes and opportunitiesare not what they were 2-3 years ago. Why would I as a consumer want to spend my hard earned dollars on bottom of the barrelfries when they are $5 for the serving. Read more
First time using online ordering. Pro tip just go to pick up and see if your order is ready. Super easy and really hits the... spot when you just want a good old fashioned burger and fries. Read more
Great place to go to watch your burger be made. Then sit there for twenty minutes for them to start to fry your fries. They... really need to get a fry system working. I come here often and everytime. Im waiting ten minutes minimum for french fries. By the time they are done my burger is cold Read more
This place is a WRECK! They have no communication and it takes 30 minutes for them to make one burger. They completely forgot... about my order for 20 minutes, and the girl who took my order stood and watched me the whole time, doing nothing about mewaiting! Finally they ask me are you picking up, and I have to remind them of my order that?s been sitting on the back counterfor 30 MINUTES. Never coming back. Read more
The best Five Guys out there! The renovations are so nice, and this location always has hot fries and fast service. The burgers... taste better here than at other locations too! Read more
Update: A training representative reached out to offer apologies and a gift card for the next visit. Her outreach was prompt and... we appreciate her great customer service. We love Five Guys. The Manchester staff is always upbeat, fun, and clearly have agood camaraderie. Today I ordered a burger for my husband, Frieda and Little Cheeseburger with no bun for myself. My husband?sburger and the fries were perfect. I, however, got home to a bowl of just grilled onions and mushrooms, no cheeseburger patty.The ketchup and mustard were carefully packaged separately which I can appreciate having not ordered a bun. I understandmistakes happen. When I called to let them know, the staff member did not offer to put a manager on the phone but did state she?would let him know.? I did not have time to return for them to fix the order but guess I will have to check before leaving nexttime. Read more
Always a fun experience at Five Guys. Burgers are awesome! Staff is entertaining and very friendly. Definitely stop by for a... great meal! Read more