Reviews for Baskin-Robbins in Manassas, VA
The employees here are amazing! They?re very generous, especially with the ice cream scoops. Would totally recommend.
I ordered a cake from my son and requested a certain or to call me so I could cancel my order if they couldn?t make it on time.... I called asked for my birthday cake and they said the cake people were gone already I was told lies because the team leader saidthey don?t make the cakes there. Then spoke to the manager and told me she can get me a cake from another baskin robins for 3hours later after the time I requested, I said that was fine. We got the cake however it tasted nothing like baskin robins cakeit tasted like cheap Walmart cake. Terrible customer service spoke to 3 different people all terrible including the manager. Iwill never order form here again. Read more
Terrible service!! I ordered a custom birthday cake and they LOST it. Now my 11 yr old does not have her birthday cake!!! I... originally was offered a discount and not an equivalent to my order. I was eventually given a cake have the size I requested. Iam deeply disappointed in this location and how this matter was handled. Beware when you order your cake!!!!!! Read more
Great ice cream, my favorite kind is Mont chocolate Chip and usually am not disappointed. Only when they are out of it! Nice... place but a little cold atmosphere, so maybe try to go when the weather is warmer outside. Seems clean and good the way theytreat the ice cream! Read more
The place is clean and the people friendly; however, the last two times I've been there with my family, they have been out of... whipped cream, and cherries. It's really hard to have a sundae without whipped cream and cherries..... and really frustratingwhen they don't tell you up front, but wait until after you order. For an ice cream shop, that is something that should beposted on the door for people to read before walking in. Read more
Good ice cream, lots of options. They let you sample too!! Crazy busy. Flavor wasn't as premium as I thought it would be though.... Could have spent less and bought a tub with the same or better taste at the grocery store. Read more
My daughter and I come in a couple of times a month to get ice cream and I'm always impressed with the service. The staff is... very friendly and fast and I feel like they value me as a customer. The dining room is always clean too which is important tome. It's become my favorite place to get ice cream! Read more
The great About this store that they open 24/7. A lot of option, they let you sample the flavors, the customer service is not... bad. Read more