Reviews for Starbucks in Malibu, CA
I?ll never set foot in there again. Lousy service. Poorly trained and rude barista.
Best Starbucks in whole USA. Great workers in the best Supermarket! I go there for a coffee every year - and I live in Germany!
Google says they close at 8pm (20:00 hours). Yet...it's not Even 7pm! (18:56 = 6:56 pm). One star for Google lying I guess
Worst Starbucks I've ever been to. These people act as though their doing me a favor. Would never come back again!
Never needed to wait 12 minutes for my Coffee and my muffin when there was only me and another person waiting in the line. I... guess this Starbucks is in the ocean side style, of take it easy, the coffee will arrive. Eventually? Read more
they really improved from the last time I was here, which was who remeber when. The coffee was good, and so was the service.... Clean and easy to park. Just like every Starbucks should be. Read more
A lot of room for improvement. Only two employees to handle a high traffic three person job. Although the two employees were... game, cared, and knew how to make the drinks, they need another person so they aren't frantic and don't have disgruntledcustomers, many of which were waiting with crossed arms. The line was never less than two people for 1.5 hours from 9:30 to11:30 am. When I finally did order with two people in line, it took 20 minutes to get the coffee because they were so backloggedmaking the drinks for the people who had already paid. I asked for a complaint/suggestion sheet so I could let the managementknow they needed a third person and the employees said there weren't any, THEN started complaining to each other they neededanother person! I asked for a card with the Starbuck's address on it. They didn't have any. Then the assistant manager arrivedand the tone of the two employees, already frantic to satisfy customers, told the assistant manager that they needed more peopleand one person had left earlier that morning. So I asked the manager for a suggestion sheet. He went and got me one. Itdidn?t say Starbuck?s. It said Pavilions. Then the assistant manager left instead of helping the Starbuck?s employees! Ithink Starbuck?s needs to run this shop, not Pavilions, so the assistant manager can fill in when needed like at the otherStarbuck?s near Trancas Market, and any store for that matter. The Starbuck?s at Trancas Market is getting remodeled but isstill only allowed a certain number of customers for the space they have. It will be interesting to see how the Pavilion?sStarbuck?s is affected when the one at Trancas Market re-opens as the Trancas one was much more organized and better managed atthe moment. I heard one excuse from a customer that there wasn?t enough room for three people to make the drinks. People! TheTrancas Starbuck?s has been doing that, in a smaller space, FOR YEARS! Another person felt I was attacking the empl Read more
The rudest, brattiest staff ever. Don?t bother. Go to Trancas. No customer service, no QR code scanner for collecting your... points & you can find out for yourself from the entitled persons working here. Get Ady some training & let them know we?re sorryfor interrupting their social hour to make our drinks that took all of 2 seconds to pour into a shaker with some ice. Read more