Reviews for Applebee's Grill + Bar in Madison Heights, MI
My sisters and I went holiday shopping with our mom and we stopped in to reward ourselves with lunch and cocktails. The service... was friendly and fast. The kitchen prepared food perfectly and the bartender blended delicious cocktails. We had no idea theywere short staffed until we complimented our server on the food and service and she mentioned that the managers were cooking allthe food and there was only three other folks running the whole restaurant. Very well done. Read more
I should preface this by saying both my sister and I are servers and are very patient and understanding when dining out. But... this experience even pushed me to my limit. We were sat right away and there were maybe two other tables in the restaurant. Tookthe waitress 15-20 minutes to come greet us and get our drink order. We all order and food comes out quite awhile later. Thewaitress Tracy drops off the food and runs off, our drink needed refilled and my sister hadn't even received her meal plus wewere missing a few sauces. No big deal, thought she was just going back to get the other meal and then would ask if we neededanything else. She did not come back for another 30+ minutes. I tried explaining what was missing when she did finally appearready to give us the bill and that my steak that I ordered medium rare, was well done. And she didn't even offer any sort ofapology for not getting my sister's meal out just said in a very rude tone that she'd get the manager. The manager was someyoung girl that hadn't even been seen on the floor until she came out when the waitress sent her to us. They were justunbelievably slow, unfriendly and unprofessional. I would have understood more if they had been busy but there was only a fewother people in the restaurant. Read more
I would like to start by giving my server Sara B a big shout out for doing a fantastic job when she was running around like... crazy as the place was severely understaffed and the bartender and her were the only two servers. She tried her best and the tworan the whole place. The host on duty should have just been fired. We walked in and watched him seat two tables. Then he sat usin the same area. I didn?t realize it was all up to Sara so it understandably took her a minute to get everyone taken care of.He should have told us there would be a wait. But anyway, he sat us and I asked for a high chair which he gave us, and put it atthe head of the table. I didn?t think it was an issue. The manager came over and made us move, saying it was against the firecode. I understand that too. But the best part came halfway through our meal. He just disappeared and the bartender had to keepgoing to the door. He apparently had sat down at another table-at the head-that we couldn?t do-talking, laughing and completelyignored the guests at the door. We didn?t see him do anything after that, other than get up to watch tv. The other two cleanedtables and greeted guests. It honestly seemed like it was easier on them after he sat down. I tip my hat to the bartender aswell for picking up the slack. And he did make a good drink. I would have pointed it out to the manager but he got up before Ihad a chance. To management: here?s what you?re paying the host to do. Sara and the young man bartending-great job, I wish youthe best. Read more
Came here for dinner and apparently they had a few call offs this night but our Server DeAndrea B. took care of us. She was... amazing from beginning to end. Stayed on top of things, gave us an outstanding service and regardless of the restaurant beingshort staffed she over performed like a pro. The staff that was working they were all great and friendly. We were very pleasedwith her service and great attitude. She definitely made our dinner a wonderful one. SHE DESERVES A PROMOTION. ???? Read more
We will definitely NOT be returning to this location. We waited close to 15 minutes for our drinks after the waitress (Sara)... asked what we?d like, and then she brought my husband the wrong drink. She was standing at the bar talking to other people for awhile before she even brought us our drinks. We then waited about 30 minutes for our food. We ordered different types of steak,mine was on my husbands plate, my husbands was on my plate. The plate I had, had burnt bits all over it. I had to scrape it off.My fries were soggy and covered with burnt bits that were all over the plate. She was complaining to a coworker about wanting acigarette break, but couldn?t be bothered with helping her customers. When we left, there was a man sitting alone near the doorsand I noticed he kept looking over like he?s looking for the waitress. This place was absolutely terrible and I?d give it 0stars if I could. Waste of money. Read more
Had the Cajun shrimp & chicken which I ordinarily would not make at home The mushrooms and onions, along with the garlic mashed... potatoes were very tasty. The very reasonably priced red wine also complemented the meal. Am very glad I chose to eat atApplebee's on this business trip. Also, great service! Read more
Like many places during the pandemic, I understand are very short staffed so my experience was not based on that factor. My... experience was that my steak was undercooked and had to be sent back. I was mostly disappointed in the appetizer and the burntappearance as well as the majority of the dip was burned and stuck to the side. As far as service they did the best they couldin this time. Read more
I needed a quick meal at night and wanted something easy. Saw an Applebee's in the area and drove there. The food was... surprisingly good. The burger wasn't the best I had, but it was really tasty and cooked to perfection. The "boneless" chicken,was unfortunately served with bones. Flavour wise these were awesome and straight out of the kitchen. Service wise I didn'texpect much and equally I received okay service. The kitchen staff seem to know what they were doing on this night! Read more