Reviews for Potbelly in Madison, WI
Excellent plan on going back often....fresh homemade type items...highly recommend the soup and salad combo
ZERO stars if I didn?t have to make a choice. Went in there to buy sandwiches for my team (a meeting). Had an order of 8... sandwiches- nothing crazy. When I walked in there was literally nobody else in line, and about 2-3 tables where people weredining. The first guy taking the initial order was pleasant enough. He mentioned they were just finishing up an online order. Hestarted taking my order as I had a list I was working off of, when a ?Manager? walked up and started helping him. I startedgetting confused with my order because they wanted me to tell them how many of each type of sandwich I had. I told them I wasmaking my way down a list and I didn?t know for sure. The ?Manager? (man in his possible 30?s), told me in a rude, annoyed toneof voice, that next time I should order online. I told him I don?t like ordering online, and that I prefer coming in andordering it). He said to me ?well, then we?re not going to be able to write all the names down on the sandwiches so you?re goingto have to open them all up and figure it out?. I stood there confused thinking that is literally their job. What is thedifference if I am one person ordering 8 sandwiches, or 8 people ordering 1 sandwich? Would he have said to the 8 people thatthey would have been better off ordering online? Eventually as all the sandwiches were being by made the process feltuncomfortable, rushed, and unorganized. Like I was more of a hassle than a valued customer. I didn?t even waste my time puttingtoppings on anyones sandwiches because he just wanted me out of there. I spent over $70 on rushed, dry, topping-less sandwichesthat I then had to take back and fondle all of them to figure out whose was whose. Wonderful idea when we?re still in the midstof a pandemic. Later that same day I took their survey, shared my story, and asked that I be contacted. That was 3 days ago-haven?t heard from their company yet. With the way things had gone up until this point, this isn?t surprising. Read more
Food was fine. Very overpriced for the amount of food that you actually get. It seems the draw is more that the quality of your... sandwich makes up for the price, but in reality it doesn't. Something like $10-$12 for a 6 inch sub and chips. Was a great placeto try once but not my go to place to eat. Restaurant atmosphere was relaxing and pleasant. Things were fairly clean too. Read more
It's just a real good sandwich and you can't go wrong. Not the nicest potbelly location I have been to, they need to clean up... the drink cooler and fix the other amenities, but it's a real good sandwich. I'm there for the sandwich. I love the voodoochips. Read more
Tasty toasted subs and delicious shakes. The service is good to great and even friendly sometimes. I get the big wreck with... everything on it almost every time. The key to the subs in my opinion is to ask them to go easy on the mayo, so that it doesn'tall slip apart when you're eating it. Read more
The Mediterranean Sandwhich was very good on wheat bread. This place is lot like Quiznos. I got there at 6:30 and beat the rush... that came in right around 7:00. Service was a bit slow though. Right on State Street so you can people watch. Read more
Great sandwiches! I think the place on the photo is wrong. But it's the right food!!!
The food was decent and the shake was good but 2 of the 3 staff were extremely rude.