Reviews for Dunkin' in Madison, WI
Service was great. The donuts not so much. Filled donuts with a drop of filling. Pumpkin donut holes with barely any icing.... And we're dry. Read more
I really hate to leave a bad review for my favorite coffee joint, but this location is consistently bad! I always order an extra... shot in my coffee's -- it's pretty obvious to tell when there is an extra shot or not. The last few times I've gone to thislocation, they give me my latte with an extra shot and it's a light, creamy color and tastes like milk with a sweetener. I canalso tell by the color when there is no extra shot! It's frustrating to pay the extra $$ and not get what you paid for. Then,when I ask if there is indeed an extra shot, the gal at the window responds to me in a snarky way. Like, seriously. I JUST WANTWHAT I PAID FOR. Read more
I ordered through the app. When I picked up my order I didn?t check it before leaving which was my mistake. The muffin looks... like it has a literal bite taken out of it. Why they would see that and put it in a bag and serve it is beyond me. Disgustingwill never go to this location again Read more
Wish they paid attention to the walk though traffic opposed to making them wait untill they are done with the drive though... traffic. Guess I'll just make my coffee to go at the house. When did they go up to $2.79 for a large cup of coffee? Do theythink they are in competition with Starbucks, or just there to rip people off from SSM Health?The coffee here is not all thegreat and often times very weak, specially if you have to wait for drive through to get done. Absolutely bad Customer Service,served with attitude ???? Read more
She was rude and didn?t fill my cup up because when u order light ice u don?t get it. I?ve been there and 40 other Dunkin?s and... never had her disrespect as well as a drink not even filled. Read more
Dang, this place. You get service (from this one women with short hair, has no customer service ethic, as I am listening to her... talking to her co-worker about some dude that is arrested or in jail), as I'm sitting here waiting to meet a business associate.Her co-worker has a lot better attitude with her responsibilities in customer service. Ironically, there is a help wanted signin the lobby. Not funny, I told her I gave this place a one star rating on other Google Guid e sites, she just shrugged hershoulders. What the insane cain is wrong with young people today. Must be the parents fault. Read more
I come here every morning before work. Generally i have a great experience. This morning they were super short staffed only 2... people when they normally have like 7. I hope their supervisors give them some appreciation for today because even with all thecars and people in lobby they stayed calm and handled it well. I'm a gm in food industry myself, I know 2 people cannot run anentire store especially a coffee shop at 730am when it's their peek period of the day. Hopefully their supervisors acknowledgetheir hard work and dedication to actually coming into work everyday. Acknowledge and appreciate your staff especially for today Read more
Only ordered 2 coffees and we had to explain it was 2 coffees, not one. Went to the drive thru and it took 15 minutes . This... place could use a little help. Read more