Reviews for Panera Bread in Madison, TN
Worst Panera, the girl working the register every Sunday can?t comprehend taking orders. 30 mins for two breakfast sandwiches... and still gets it wrong for the past two weeks it has been this way. And considering all the virus and bacterias going on,tables are always dirty. Costumers should have to wipe and disinfect tables. Corporate needs to come put some order. Staff iscurrently not doing it. Read more
I placed a curbside order at 12:10 to be picked up at 1:20pm the same day. I get there and let them know I?m there and what spot... I am in, I selected curbside because I am still recovering from a broken ankle. I then waited for 20 minutes and no one cameout. I went inside and saw my order just sitting there, I inform the cashier that I had waited for 20 minutes and asked her ifmy order was still hot. She indicated it was and handed me the bag. I checked my order and was missing my bagel and creamcheese, I informed the cashier and she just said ?we are out? so I asked if I could get a refund. She got the manager and he didthe refund. However not a single person offered an apology for the time I had to wait past my pick up time. This is now thethird time that I have had issues with them selling products online when they are out. I will now be driving out of my way 30minutes to go to a different location because everything at this location is so bad. Read more
This Panera is literally always out of ingredients. Went to order a salad tonight and they don?t have any salad mix?.how is that... possible?? And their bakery doesn?t have anything in it as well. This is a constant problem with this Panera location. Sodisappointing especially since Madison is already lacking in restaurants?and now one of the only places to get ?fresh? mealscan?t even provide a salad?kinda pathetic Read more
This is the worse Panera Bread I've been. Floors, countertops, tables and chairs were all dirty. No one was at the cash... register. Only two self-pay machines were working and there were no pagers inside the basket. Half of the ingredients were notavailable due to "shorteges". My food was tasteless and prepared in a hurry with a lot less ingredients than expected. No oneaddressed me in any way. The one star is for the gentleman who helped me carry my food to the table. I would not recommend thisrestaurant and i would not return. Read more
I haven't been in the Rivergate area in a year or so, and clearly Goodlettsville is feeling the brunt of the pandemic still on... its restaurants. Multiple restaurants are closed as well as businesses. Panera Bread has usually been a good choice, but Ithink from now on we will delete it from our list. The chicken sandwich was tasteless, and the soup was nearly cold. I wish I'dchecked out the bathrooms first BEFORE I had eaten. There was feces all over the trash can, toilet bowls and seats. When I askedto speak to the manager, I was NOT directed to the manager. So in my nursing voice I laid out in explicit detail every problemand finished up with, "And your business needs to be closed by the Health Department." As I walked away, a gentleman caught myeye and said, "Thank you. It's like that in our bathroom too." Read more
Waited 8 minutea to order behind a group of 3 as every kiosk was not functional. Did not have any souffles, so I went with a... breakfast sandwich. 15 Additional minutes late, I get the monstrosity mess picture that has ice cold eggs. like. fresh from afridge cold, not even luke warm. Huge waste of time and money. Read more
I Had an Excellent experience. I placed a to go order in the parking lot and forgot to choose curbside. I spotted an employee... delivering a curbside order and asked could I change my order to curbside? Or did I have to go in? She changed it and went backinside to bring the order. Very easy to talk to and my food was delicious. I tried the Flatbread pizza, the brownie and analmond vanilla cold brew. Everything was great. Read more
Customer service was horrible. Cashier wasn?t friendly and bagel was dissatisfying as well. I don?t plan on visiting this... location anymore. Btw the bagel I got was supposed to be cinnamon crunch?.. Read more