Reviews for Jack in the Box in Lynnwood, WA
Disgusting!! I worked in fast food for many years. This was beyond deplorable. If my crew ever had thought about serving food... like this I would have let them go. Food was wrong, overly greasy and some under cooked. I'll never eat theré again. Got thechicken munchie meal, asked for no lettuce or the sauce on the tacos. The tacos were stale and cold, old lettuce was pulled andnew added. So much for no lettuce even after she asked twice to make sure that's what was asked for. The fries were stale andcold and some still raw in places. The sandwich was cold and so greasy the croissant was dripping with grease and so mushy ithad the consistency of mashed potatoes. I couldn't even eat my meal. I threw it all away and just wasted my money. I don't goout often to eat but when I'm able to treat myself once in a blue moon, I hope to get food that's at least edible. 1st and lasttime I'll ever go here. Just gross. My husband's meal was disgusting too. Do not eat here at this location if you can, avoid it.The location by our home is amazing and everything is always fresh. This location is horrible. Now just hoping I don't get foodpoisoning from the few bites I did take trying to eat the garbage served to me. Read more
Always disgusting! Always awful in every single way! Never friendly employees, never clean restaurants, never serving fresh hot... food! To make things even more terrible, when someone compla- I mean when someone informs you of how your restaurants are beingrun, you give them the same exact "sorry, contact us and we will look into this" bullsquirt response. I haven't eaten at anylocation for years now. It's not just occasionally I'd get a bad item or sometimes I'd get poor service it is ALWAYS TERRIBLE. All of my experiences have been late at night. That shouldn't matter though, I should get the same quality at 9am and at 2am. Ifyou can't keep the restaurants clean and fresh, close them.. pathetic and I seriously hope you guys just shut down. Read more
I went here after work for a quick bite, I don't usally go to this one but I said hey why not.. very disappointed. They gave me... the wrong burger, and I'm gonna post a picture of this new bacon burger... is this really what your advertising?? Plus if youarnt still making the girl scout cookie shake... you should probably take down the 3 signs you have advertising it.... no careat all for my order. Will never go back. Probably won't go back to any of them at this point....on going consistency of problemswhenever I go to any jack in the box, and there is no customer service... would it hurt you to say hi when we get to the windowor just give me card is your response you train people to say. Seems like no one even cares. Update. When I see reply fromowner please review us on our website.. yea... you don't care your not doing anything other than offer me free food when I justwant the quality and guest care that everyone deserves and appreciates. I work in the restaurant industrie. Your lack of careand your lack on fixing things with your staff and the quality of food. I've seen the same response on every review and the samemessage. I will not be going back to Jack in the box. I'm scared to even think of the cleanliness and and efforts they do toclean the kitchen. Every interaction from the point of ordering to the point of contact getting your food, your employees don'tcare about contact of the customers, how bad is the cleanliness of your establishment at this point, if you don't show you careupfront.... then you don't care about anything happening behind the scene either. Read more
Customer service was poor and I was met with an unsafe situation that prompted me to leave immediately. On 05/21/2022 at... between 12:45PM and 1:30PM, I accepted a DoorDash delivery request for a customer who had ordered from the Jack In The Box,located at 1212 164th St SW, Lynnwood, WA 98087. I parked in a parking spot on the west side of the restaurant and walked to thedoor on the west side. Up to this point, there was no indication that the lobby was closed to all customers to include deliverydrivers. I was able to enter the lobby and observed an adult male and a couple of children seated at a booth. Again, I observedthe lobby to be open due to my aforementioned observations. I walked up to the counter and a female employee yelled something tothe effect of, ?the lobby is closed and you need to use the drive thru, it is the store policy?. I advised her that I am pickingup a DoorDash order, and she repeated her earlier comment before quickly walking towards the food preparation area, out ofsight. I patiently began to wait for her to return as I wanted to point out that there was no signage indicating that the lobbywas closed and that the drive thru should be used. I never got the chance to discuss this with her as the aforementioned adultmale had at some point got out of his seating area and walked towards me while making eye contact and with his chin slightlylowered. He said something to the effect of, ?you better listen to what she says?. I decided to leave as I had felt that I wasplaced in an unsafe situation. I returned later to take photos of the exterior doors for documentation purposes. There was adoor on the north side of the restaurant that does have a sign indicating that the lobby is closed and that all transactionsshould be made through the drive thru. The door on the west side, the one I had used, has a sign with similar styling, butwritten in a different language. Despite this, I believe I was treated inappropriately and unfairly. Again Read more
This is not my first visit to Jack and the Box, especially this location. I am surprised though by the product that we just... received. The burgers were swimming in grease. It has even ruined my jeans by leaking through the paper. Attached is a photoof a Ultimate Cheeseburger and there is so much grease in the wrapping it is hard to pick up the burger. Along with that, thefries we were given were cold. Read more
Redemption! I visited this jack in the box out of convenience and alas I was greeted with kind efficient service. I ordered... lunch and breakfast items and every thing i ordered is in my bag. well packaged, fresh, and tasty. I'm pretty sure the lovelylady whom assisted me is a manager and i can see why..much appreciated and excellent work ???? ? ???? Read more
I?m definitely not one to criticize customer facing industries but this was a really horrible experience. Almost the entire... order wrong. They did not mix the chocolate milkshake and there was no cherry (cherry not a big deal though) I didn?t want toask them to mix it more because of the attitude from the drive through attendant. I brought my order home to find out the twokids meals I ordered did not have the applesauce. One of the other meals was supposed to be one of those cluck chicken deluxemeals but they put a beef patty on the burger. Because of that and the amount of dissatisfaction we had gone back to ask forsome kind of solution, a refund or at least for them to correct the order? Really poor performance and attitude towards ourrequest from the manager, Anna. When arriving through the drive through the manager Anna and drive through associate we?re bothwaiting, would not let the driver finish a sentence and repeated that she was the manager 3 times. She stated we asked for extrafries instead of applesauce but the drive through attendant never prompted us for the choice and we never requested it. I don?tthink we were rude or demanding in any way. They ended up just writing our name down on a receipt and saying next time we comeback we should just give our name and we will have a credit on our account for the next order. Which just raises more questionslike what account and do they keep receipts with names written on them for credits? This was just a really negative experienceand I thought it was worth sharing. Read more
Wife got the Eggrolls as an add on, great deal and better than many chinese restaurants we have eaten at