Reviews for Smoothie King in Lynchburg, VA
Sat in line for 15 minutes with only two cars in front of me. After ordering it took an ADDITIONAL 20 minutes for them to bring... out two smoothies while I sat in the ?short-term? parking spot. Smoothies were good but definitely not worth the time. Read more
The wait was awful. Staff has no idea what they are doing. Definitely seemed like they needed a manager on staff. If there was... one, it definitely didn?t seem like it. Read more
This hands down is the worst smoothie king i have ever been to. I have been to many from NC up to MI. I have never been... treated so disrespectfully. Twice this week they screwed up my order, both times they tried saying i was to blame. First theymade my choc peanut butter into a choc blueberry and said that was the way i ordered it, i went back threw and the girl said"that's the way i ordered it". Eventually she said "fine, I'll make you another one." With total attitude, then when it wasfinished she couldn't even give it to me she had another coworker. The second time i ordered a strawberry pineapple, they cometo the window, never told me my total scanned my phone when the girl brought me my smoothie she said i have both your smoothiesi said i only ordered one, she said you paid for two, i reiterated i only wanted one, she told me she was new amd had to get themanager. At least the new girl was pleasant, the manager (supposed manager) came to the window very rudely said "we confirmedwith you that you wanted two." I tried explaining i couldn't hear very well with their speaker system and she gave more attitudeand said "well i can't give you a refund the best i can do is give you a gift card.". I was on my way to work amd didn't havetime to talk to argue, so i took the gift card. First off if you can issue a charge you can issue a refund, second off I knowit's hard to get good help but come on basic customer service 101. Maybe covid has gotten the best of you and you no longercare about your customers. What i can tell you is i told at least a half dozen coworkers, and they all agreed tropical smoothieis much more customer friendly. After I use my gift card and the money I have on my rewards account i will not be back. Andseeing how i spend at least $100 week i can screen shot my account if you want me to prove this claim. Signed 1 of many lostcustomers. Way to ruin Smoothie King for people Read more
First time inside, I simply asked Mary to tell me what I want and that I wanted it to be filling. She inquired about favorite... flavors and then recommended the Daily Warrior with cocoa added. PERFECT! Now I know what I will get next time and appreciatethe friendly and quick service. Read more
I ordered two smoothies online for pickup, and after waiting in the drive thru line for close to a half hour, an older woman... told me at the window they didn?t have my order. When I tried to show my confirmation number, she took my phone without askingto check the number, and did not give it back until she?d confirmed that she couldn?t find my order. When I started to askclarifying questions to understand what happened, I was abruptly told, ?Don?t take an attitude with me?. Rather than refundingmy order or making the order again, I was told I?d have to pay for a new order again. After paying for another order to get mydinner, I had to wait in the parking lot for 15 more minutes. A different woman came out, apologized, and gave me a coupon, butstill could not refund my original order. While I can understand the challenges being short staffed poses, and I appreciate thecoupon, the way I was treated as a customer was inappropriate, rude, and aggressive. I do not plan to return. Read more
Great atmosphere. Glad that there are vegan/lactose free options. However, the smoothie itself, was too sweet to be considered... healthy. I did enjoy the Friday $5 special at least. Read more
I visited this location and had a great experience. My smoothie was delicious and safely waiting for me in a cooler outside... (social distancing!). However they went above and beyond when I later ordered a smoothie on the app while out of state. Beingseveral hours away I couldn't pick up my smoothie. The owner personally called me to ensure I got my refund and reward pointsback. 10/10 would recommend! Read more
We have been to the Smoothie King on Lakeside Drive in Lynchburg many times. The lines are very very slow so do not come in a... hurry! That said, the team is friendly and cheerful even though you have to watch for the coupon to actually be taken off priceand it?s hard for both parties to hear in the drive through. We appreciate the vegan gluten free nutritious options and thegifted Veteran?s Day treat! The smoothies are yummy just go with time to wait in line for preparation. Read more