Reviews for Cold Stone Creamery in Lynchburg, VA
came at 8:35 and they turned me away because they were in the middle of closing? they close at 9. i get that they are tired and... ready to go home, but please spare a poor depressed girl one more scoop. Read more
Had a gift card but now it?s used up and I won?t be coming back. For the price, you can get much better friendly service and a... better experience at Outside the Cone in Wyndhurst. Most recent experience here the staff couldn?t even get the order right,hardly mixed up the ice cream and almost $14 if it wasnt for a coupon and gift card ???? Read more
Love the ice cream here and the many options , missing one star because the staff here gets too many things wrong too often. Out... of every 5 orders maybe it gets messed up 2-3 times out of the 5 whether it?s a online order or DoorDash. Staff is polite thoughand usually will try to fix any issues . Read more
The Cold Stone Creamery Custom Cake that we bought at the Ward's Road Store for our 45th Wedding Anniversary was absolutely... Beautiful & Delicious! Thank you so much! The cake, the ice cream, & even the mix ins were Delicious! Thanks again! Rosemarie &Frank Read more
My first time and it was very good.
Ice cream was as great as always and we experienced quick service. We will be back.
I was highly irritated this time going into a cold stone. I was treated rudely and when I questioned something I received an... attitude back. This ice cream that is quite expensive, I normally don't complain about since its normally overflowing, howeverthis time it wasn't. So I received a lot less then normal occupied by a horrible attitude by an employee. Called after I leftand was told this location DOES NOT have a manager at all! Read more
I've bought 2 birthday cakes from the lynchburg store and both times had things wrong with them. This last time I had a manager... contact me after I sent in the pictures of my cake. I was told that they couldn't control the color the machine produces. It'sas close as possible. The picture in the book wasn't what my cake looked like at all. Mets baseball team is blue and orange. Myson's cake was not completely covered in icing. Plus, it was pink and blue. All they said to me is "that I took the cake and Icouldn't get a refund." I didn't ask for a refund but some other way to compensate for the loss of money I put to it. Of courseI took the cake. My son's party was only a few hours from the time I picked it up. I've managed my own store and never did Iever leave a customer unsatisfied. We tried anything to accommodate for the inconvenience. Never will I shop at that storeagain. Bad customer service for the money we pay Read more