Reviews for Wingstop in Lutz, FL
This place always has a long wait but worth the wait for their Louisiana wings. This last visit, I did a quick glance after pick... up and when I got home saw that I was missing 2 wings from the bottom Louisiana flavor (which was my favorite!). Called and allthey said was "oh.... Do you want to come back?" Waste my gas and time for 2 wings, no thank you. They should have been there tobegin with or offered me the 2 extra wings or a discount the next time I order or something.... No customer service. Also Iwouldn't have said anything but since this happened, I feel it's probably beneficial. The person at the register literallypicked her phone up to text between each customer before she even acknowledged them. Read more
Im honestly done with this place. We?ve had enough. They were OK when they first opened. But it?s now just awful. Every time we... have a take out order, it is wrong. They either get one thing wrong or the whole thing wrong. Picked up our order and went hometoday and as usual, order is wrong. Whenever we call they ask us if they want us to come pick up the new order or have a credit.And we can?t even get our credit because every time it?s wrong. Fries are cold, wings are soggy, and just trashy inside. Today,when I called to complain about us having another wrong order, the manager blamed it on the other manager. I told him it?s notthe manager, because every time the order is wrong, the same manager is not there every time. When the girl first answered thephone, I asked her if she was a manager and she said no. I asked her if I can speak with one, and she said yes. She then shoutedfor the manager and said someone wants to talk to you. The manager said who is it, and she said I don?t know, don?tcare.. Let?s also not forget when I walked in to pick up the order, one of the kids working behind the counter was talking tohis friends that walked in and he was bragging how he got fired from another job for stealing food. So I guess I can understandwhy my order is constantly wrong. They don?t care, they hire any able body, and they just lack professionalism. Just horribleservice, disappointing food, and a constant wrong order. I?m done! Read more
Literally walked in and greeted with someone (Staff) ?warning? me that there is a 405 minute to 60 minute wait? FOR... WINGS! There?s literally nobody in the place eating, employees are moving around in the back at the speed of molasses andreally didn?t look like they wanted me to order anything. I remember the first Wingstop ever in Tampa, it was never like this.I?d rather eat Publix wings then order from here again Read more
Seriously, guys? This is the "large" fry you give us with a 30 piece? I've called on 2 previous occasions. Your other locations... have never had this issue. Step it up. Read more
Sweet seasoning salt on French fries? Nasty. Mango habanero flavor is good, but nothing special. Original hot sucked. They were... soggy and not saucy, the equivalent of microwave frozen wings. Ranch is good. Overall I?m unimpressed. Read more
Placed an order online & was told it would be 18-23 min. Waited 25 min before arriving & still had to wait an additional 10 min.... It seems like the food wasn?t ready at all when I first got there because I kept getting told one more moment one more momentit?s almost ready while other people were coming in, ordering, & receiving their food. Get home & the order was wrong, I orderedHawaiian flavor & got some sort of spicy/buffalo. the corn was horrible! each piece was wrinkled & biting into it the texturewas so weird like old. Worst experience here. Read more
Wingstop has the most consistent wings. Flavors are across-the-board great I prefer the Cajun or classic hot buffalo, but the... lemon pepper and other no so spicy are really great. The fries and the ranch dipping sauce are awesome. Staff is either superfriendly or kinda annoyed you are there but the food makes up for the latter. Nightly recommend. Read more
I will never order from this Wingstop ever again, every time it?s a problem. Worst customer service. Today my order sat for 30... minutes bc they didn?t tell me it was ready, even though I checked in with them. Then when I asked for fresh fries bc they wereobviously cold, they over salted them and were inedible. And by the time I got home all the wings were cold as well. Called tocomplain, but manager didn?t give me a refund, just offered a rain check on the fries. What good does that do when I probablywill never go back!! So frustrating!! Read more