Reviews for Chipotle Mexican Grill in Lutz, FL
I am a Chipotle fan. I?ve been to probably around 20 locations over the past few years. This location has to be the worst I?ve... experienced at a Chipotle, unfortunately. As I always do, I placed my order via the App. Arrived at the store and couldn?t helpbut notice how dirty the place was. I picked up the food and headed home. The amount of chicken was MUCH LESS than what isusually in the bowl when ordered from other locations. To make matters worse, the guacamole had a bad taste (like it was spoiledor something). I called the store to let them know & politely asked for a refund for just the guacamole added charge. Was rudelytold that I have to request the refund on the App since I ordered on the App and that there was nothing they could do for me. Ido recommend Chipotle, but I also recommend you avoid this particular location. Read more
This is the closest Chipotle to my house and I go here several times a month. I have had a very bad experience with this... location. Not only are they always out of things but they also serve super small portions of food. The last time I was there thelady gave me half a scoop of guac. Today I decided to order online for pick up and this is what I got. Very disappointing. Read more
The worst experience I have ever had at a Chipotle. Ordered a chicken quesadilla via the mobile app and had to wait over ten... minutes past estimated pick up time. I did not mind as they seemed busy back there with to-go orders. However, when I get home Icould not believe what was in my bag. A PLAIN cheese quesadilla with a SIDE of chicken. There is zero logic in this order. Itried putting chicken in my own quesadilla, but there was not enough chicken to even fill the quesadilla. I also ordered a sideof guac and it was only half full. I should have read the reviews before visiting this location. Read more
Absolutely the worst Chipotle ever! Look up! Look around! Take pride in where you work. This is unacceptable and absolutely... filthy. Several employees behind the counter and not one can walk around and clean?! Not ok!! I?m appalled! Where is corporateon all these bad reviews? Get it together!! I?m embarrassed for you! Read more
This location sucks. I love Chipotle, but this location is one if the worst in the Tampa area. My most recent order from there... came... Half full. Just unacceptable. If it were a one time occurrence I wouldn't mind to much, but this happens all the time.Don't order from here, I will stop. Read more
First time coming here, and they did not disappoint! Chipotle has done it again. Excellent customer service. The staff showed... true effort when it comes to meeting dinner expectations. I was very pleased. Thank you, Chipotle. Read more
Bowl wasn't even 1/3 full, picked it up out of the bag and thought it was empty. Forgot the beans but gave me stir fried red... peppers instead, which I can't stand. Tried to call 3x but they didn't pick up the phone. Won't ever order online again, or goto this store again. :-( Read more
The food came out fresh, hot, and juicy! The staff were friendly and worked quickly. The reviews for this location were a bit... scary and I almost didn't want to order from here but I'm glad I did. The tables are a little dirty but the staff is busy duringthis dinner rush hour so I'm okay with that. I got the vegan sofritas bowl. They were out of guacamole but it's still delicious! Read more