Reviews for Whataburger in Lubbock, TX
I've never had a good experience with this location. It seems like every time I go through the drive-thru, I have to drive... around and go in to get my order fixed. This time it was for the wrong burger. Other times, if I ask for gravy and bbq sauce Ionly get one or the other. The fries are typically not good either. Today, they were very stale. Read more
Over an hour wait for our meal and screwed up multiple times. Several other customers were having problems and when one... complained to the manager about the service and long wait the manager said "there's the door, go ahead and use it". The onlyperson in the restaurant that understood customer service was the girl running the counter. She needs to be running therestaurant. Read more
If I could give zero stars I would. Their milkshake machine was "out of order"-strike 1. Food preparation was extremely slow. ... Due to a long drive-thru line, we went inside to place our "to go" order. Service was extremely slow. There was nobody insidewaiting on their food when we placed our order. The vehicle that was in the back of the drive-thru line when we came inside,left with their food BEFORE we received our order-strike two. When I went to the counter to pick up our order, which containedtwo large orders of fries, I asked for ketchup. I was then informed they were out of all ketchup-strike 3! You might want totell folks that prior to them placing and paying for an order. This was the second bad experience we've had at this location,there will not be a third????. My suggestion, find an alternative to this Whataburger!! Read more
Horrible manager did not want to talk to us, she yelled at a new girl just starting, because she didn't want to hear us. We... always come here never have I ever waited an hour for burgers ???????????? i understand they get busy. The manager seen ussitting in the driver thru and never once came to us. We then went inside and asked she said she never got are order ????. As amanager she should of came and asked what we were waiting for. It starts with management first. And if she cannot do it thenplease find someone else. Read more
Food was good but SUPER SLOW service. Lady working drive thru actually walked outside to talk to someone in the parking lot then... proceeded to tell us to pull up while we waited for our order which took probably another 10 minutes to bring out to us. Thiswas while virtually nobody inside the restaurant and only 3 cars in the drive thru including ours. Don't be in a hurry here. LOL Read more
When I got my order the food was cold and I was waiting in line for over 30 minutes just for my burger bun to be as hard as a... hockey puck and my fries where cold and soggy also they gave me the wrong drinks?..I was the only other person in line when Itook my order and everyone that came behind got there food before I ever did?. Definitely was not a good experience and don?tplan on going to this location again!!! Read more
30$ order just for my fries to NOT be fresh & very salty ! They had my order done fast which now explains why. Now I understand... why they?re only 2 stars ! I?ve been to many whataburgers & by far this was very poor service . It was 2:20 in the morning & noone there so there was no reason to hurry up on my order ! Read more
TL;DR: Good malts and meat. Poor communication. Stinky car. Food was fantastic, we had to wait about half an hour at the drive... through and were told it was because we ordered a crispy chicken sandwich when we got our food. Would have definitely preferredto have been told that before paying or when ordering because we had an angry 19 months old in the car that needed a diaperchange and we would have been fine changing our order to be able to get home faster. Read more